Front Desk Customer Service

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Calista Magdala Rego

Torana Cooperative Hsg Soc, C, Wing Flat no 43, 4

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floor Sahar Airport Road

Andheri East Mumbai 400099

Mobile +91-993*******

Email: ************@*****.***

PROFESSIONAL PROFILE

A committed and proactive professional who specialises in providing the best possible service to guests and making sure that they get the vacation of their dreams, able to work well on their own initiative while demonstrating the organisation and prioritisation required to achieve tight deadlines and deliverables. Motivational and inspirational leader who enjoys being part of a successful and productive team, and thrives in highly pressurised and challenging working environments

OBJECTIVE

I am currently looking for a challenging position, one which will make best use of existing skills and experience while enabling further personal and professional development. EDUCATION AND QUALIFICATIONS

• HM - through ICAHM (Institute of Culinary Arts and Hotel Management (2020 – 2023)

• H.S.C - St. Xavier’s College Mumbai in 2020

• S.S.C - Our Lady of Health High School in 2018

Languages: English – fluent / Hindi – fluent / Marathi – fluent KEY TECHNICAL SKILLS

• Computer basics

• Well versed with the usage of Internet and E-mail, CAREER SUMMARY

BYJU’S Tutorial.

5

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August 2021 to 10 November 2023, Worked for “call centre” work from home. Page 2 of 2

ITC Maratha Hotel, Sahar Airport Road.

Hotel Management, Intern for 6 months through college. Welcoming guests to the venue with a pleasant smile. Taking ownership for wedding parties conference meeting and events. Handling Guest complaints and making sure the issue has been resolved. Engaging with guests to ensure they're happy with service Providing great customer service

Coordinating with other departments Ensuring hygiene & safety factors in F&B operations as per hotel standards

PERSONAL DETAILS

Marital status Single

Health Excellent

Date of Birth: 11, September 2002

Passport No: T6619511

Passport Expiry: 06/18/2029

Mobile No: +91-993*******

Phone No: Mother +917********* / +918*********

Phone No: Father +918*********

INTERESTS AND ACTIVITIES

• Dancing

• Music

• Singing

ABOUT ME

Team worker, excellent in both oral and written communication skills, always maintained professionalism to the best in communication with clients, showcased excellent listening skills to get the best out of the clients. e,g, suggestions, concerns, etc., Ensured focus on completion of work as per Service level Agreement, focus on time management to ensure maximum productivity out of the team, Conducted training programmes for the team, helped streamline different processes to ensure maximum productivity I Hereby Acknowledge That the Above Furnished Details Are True To The Best Of My Knowledge

Calista Magdala Rego

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