Customer Service Professional
Resume:
Contact
Education
Phone
**********@*****.***
Tower 4 Unit 814 Mezza Residences,
Brgy. Doña Imelda, Quezon City
Address
Ivan Formilleza
B a c h e l o r o f A r t s i n L e g a l M a n a g e m e n t I worked in the Customer Service Industry for the past 6 years and I am currently seeking a change. I am hardworking with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Experience
Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Receiving Client Concerns/Issues
Troubleshooting/Resolving Minor Issues
Onboarding New Clients
Training of Clients
Coordination with other dealers under the umbrella of Autohub Group Gathering data and statistics regarding Customer Experience from other dealers Consolidating the data to be presented to the Management Management of the "Autohub" App to facilitate the appointments of the customers Addressed customer service enquires quickly and accurately. As direct hire of Shopping Center Management Corp. (SCMC), I was under the department of Customer Relations Services which handles Security and Customer Service.
Conduct Daily Briefings to the Security Force.
Conduct Drills and Seminars regarding Crime Awareness and Disaster Preparedness to other departments, Security Force and other agencies. Regular Briefings with the mall's tenants and their employees on the rules to follow. Regular checking of CCTV cameras.
Generating and submitting of reports to the Management and Head Office. Client Support Associate
Customer Relations Officer
Customer Relations Services Representative
October 2021 - August 2023
Dec 2019 - October 2020
May 2017 - May 2019
Titanium Systems Technologies, Inc. l Mandaluyong City Autohub Group of Companies l Block 15, Ford Global City Building, Rizal Drive Crescent Pak West, Bonifacio Global City, Taguig City Shopping Center Management Corp. - SM Supermalls Ramon Magsaysay Blvd cor. Araneta Ave., Brgy. Doña Imelda, Quezon City
University of the East - Manila
Immaculate Conception School of
Baluiag
B.A. in Legal Management
2016
2011
Analyzing
Written Communication
Interpersonal Communication
Computer Literacy
Management & Leadership
Confidentiality and discretion
Expertise
Customer Service
Problem Solving
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