Contact

Education

+639*********

Phone

ad2fme@r.postjobfree.com

Email

Tower 4 Unit 814 Mezza Residences,

Brgy. Doña Imelda, Quezon City

Address

Ivan Formilleza

B a c h e l o r o f A r t s i n L e g a l M a n a g e m e n t I worked in the Customer Service Industry for the past 6 years and I am currently seeking a change. I am hardworking with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Experience

Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.

Receiving Client Concerns/Issues

Troubleshooting/Resolving Minor Issues

Onboarding New Clients

Training of Clients

Coordination with other dealers under the umbrella of Autohub Group Gathering data and statistics regarding Customer Experience from other dealers Consolidating the data to be presented to the Management Management of the "Autohub" App to facilitate the appointments of the customers Addressed customer service enquires quickly and accurately. As direct hire of Shopping Center Management Corp. (SCMC), I was under the department of Customer Relations Services which handles Security and Customer Service.

Conduct Daily Briefings to the Security Force.

Conduct Drills and Seminars regarding Crime Awareness and Disaster Preparedness to other departments, Security Force and other agencies. Regular Briefings with the mall's tenants and their employees on the rules to follow. Regular checking of CCTV cameras.

Generating and submitting of reports to the Management and Head Office. Client Support Associate

Customer Relations Officer

Customer Relations Services Representative

October 2021 - August 2023

Dec 2019 - October 2020

May 2017 - May 2019

Titanium Systems Technologies, Inc. l Mandaluyong City Autohub Group of Companies l Block 15, Ford Global City Building, Rizal Drive Crescent Pak West, Bonifacio Global City, Taguig City Shopping Center Management Corp. - SM Supermalls Ramon Magsaysay Blvd cor. Araneta Ave., Brgy. Doña Imelda, Quezon City

University of the East - Manila

Immaculate Conception School of

Baluiag

B.A. in Legal Management

2016

2011

Analyzing

Written Communication

Interpersonal Communication

Computer Literacy

Management & Leadership

Confidentiality and discretion

Expertise

Customer Service

Problem Solving