Trần Thị Thu Hiền

Business Analyst

Profile

**/**/****

Female

036*******

ad2fly@r.postjobfree.com

https://hientran201.substack.com/

Hanoi

Skills

BA skills:

• Analysis: processes, situations, systems

thinking

• Teamwork

• Problem-solving skills

• Management skills

• Self - learning

• Good communication

• Presentation

• UML

• Design

Tools:

• Modelling tools: Draw.io, Lucidchart

• Document writing: Confluence, Excel

• Task management: Jira, Asana, Excel

• Interface mockup: Figma, Balsamiq

Language

• English

Objective

Short-term:

• Apply my own knowledge and experience to provide feasible and effective solutions, support business decisions, and increase business values.

• Learn new knowledge at work to gain experience for future advancement. Long-term:

Become a Senior Business Analyst.

Education

Thuongmai University Degree: Excellent

Work experience

BUSINESS ANALYST 08/2022 - Present

INTELLIFE JOINT STOCK COMPANY

1. Projects involved:

• Transportation management software (Partners and Internal) - WEBSITE.

• Warehouse management software - WEBSITE.

• Software for managing corrective and preventive items - WEBSITE + APP.

• Ecommerce software - TokyoLife - WEBSITE + APP.

• Goals management software - WEBSITE.

2. Project management model: Agile

3. Role:

• Collect business requirements from relevant parties and provide solutions, discuss together to finalize the scope of the project

• Analyze and model the system, write BRD, User Story, SRS, ...

• Provide answers and provide professional support to the project team

• Manage change requests

• Monitor the progress of the project team

• Participate in product testing before Go-live of the product

• Develop user manuals

• Participate in user guidance and support after Go-live of the product 4. Tools used:

• Modelling tools: Draw.io.

• Document writing: Confluence, Excel

• Task management: Jira.

• Interface mockup: Figma.

BUSINESS ANALYST (INTERNSHIP) 02/2022 - 08/2022

VNC INVESTMENT JOINT STOCK COMPANY

1. Projects involved:

• OLA City: Cashback software when shopping.

2. Project management model: Agile

g s

• Vietnamese 3. Role:

• Collect requirements from Operations and Sales teams and provide solutions

• Analyze and model the system, write BRD, FRS

• Provide answers and provide professional support to the project team

• Manage change requests

• Monitor the progress of the project team

• Participate in product testing before Go-live of the product

• Develop user manuals

4. Tools used:

• Modelling tools: Draw.io, Lucidchart.

• Document writing: Word, Excel.

• Task management: Asana.

• Interface mockup: Figma. © topcv.vn

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