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Technical Support Operations Manager

Location:
Bremerton, WA
Posted:
January 04, 2024

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Resume:

SKILLS

EXPERIENCE

Alex Hudson

***- ***-**** ad2flm@r.postjobfree.com Bremerton, WA 98312

Highly motivated professional with extensive experience designing and developing technical solutions for various clients. Skilled in analyzing customer needs and providing tailored solutions that meet or exceed expectations. Proven track record of successful implementations of large-scale projects.

• ERM, ERP & CRM Software • Inventory Control

• Logistics: Strategic Planning • Database Creation and Navigation skills.

• Warehousing: Shipping & Receiving • Multi-Unit Operations Management

• MySQL Database • Policy and Procedure Implementation OPERATIONS MANAGER

Autel Robotics

Bothell, WA

October 2018 - September 2022

Maintained oversight on company's supply chain and took lead roll in logistical planning, often strategizing with multiple companies to always allow for proper tracking of items enroute and items being receiving.

Played lead roll in successful software integration of ERP system software (SAP) for the business over a period of 6 months.

Functioned as an administrator for company's manufacturing and warehouse inventory management software, which used a MySQL database.

• Performed scheduled inventory audits, sales audits, compliance audits and follow-up audits for business.

• Analyzed nancial data to identify trends and develop solutions that improved pro tability.

• Evaluated existing systems and technologies regularly to make sure they are up-to-date with current best practices.

• Developed and implemented comprehensive website content strategies to increase user engagement.

• Represented the company at conferences and trade shows to promote its products. TECHNICAL SUPPORT SPECIALIST II

Autel Intelligent Technology Corp Ltd

Farmingdale, NEW YORK

October 2016 - October 2018

• Maintained network infrastructure including routers, switches, rewalls, VPNs and wireless networks.

• Documented all customer service requests using ticketing system.

• Diagnosed, maintained, troubleshot and repaired UAV (drone) devices.

• Provided remote client technical support with automotive diagnostic scanner devices. Performed and trained end users on how to do automotive module coding & programming as well as other various automotive software modi cations on vehicles.

Gave technical support to internal and external customers, resolving hardware and software issues in a timely manner.

JET ENGINE MECHANIC Havelock, NC

EDUCATION

United States Marine Corps August 2010 - August 2015

• Performed Repair, troubleshooting and testing of jet engines for a logistics squadron Inspected all aspects of aviation maintenance, not just limited to engines, but all collateral duties entailed i.e., safety, HAZMAT, technical publications etc.

Planned and managed a comprehensive inventory of repairable, consumable and non-consumable items within a budget.

Managed and assisted with daily global strategic planning through many forms of communication to ensure assets were accounted for with transparency

COMPLETED COURSEWORK TOWARDS

B.A. IN COMPUTER SCIENCE

Cascadia Community College, Bothell



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