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Technical Manager Customer Service

Location:
Pune, Maharashtra, India
Salary:
20,00,000 PA
Posted:
January 04, 2024

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Resume:

JYOTI GHULE

Technical MANAGER

CONTACT

+91-976*******

ad2fle@r.postjobfree.com

https://www.linkedin.com/in/jyoti-ghule-

58278b13

Pune, Maharashtra, India

HARD SKILLS

Python

C, C++

Java

JavaScript

React.Js

Node.JS

Vue

J.Query

PHP

Visual Basic

Html

Bootstrap

CSS

Agile (Scrum, Kanban)

Jira

CI/CD

UX/UI (Figma, Adobe XD)

Server Management

AWS

MySQL

API (SOAP and REST)

SOFT SKILLS

Engineering Leadership and

Team Building

Co ordination (Between Non-

Technical and Technical)

Software Development Life

Cycle (SDLC)

Process Optimization and Efficiency

Strategic Planning and Decision

Making (Scrum, Kanban)

Full-Stack Engineering Expertise

Communication and Collaboration

Project Management

OBJECTIVE

As a Technical Manager, my objective is to drive the development and launch of innovative, customer-centric products that revolutionize the digital customer service experience. With over 5 years of experience in product management within the technology industry, I will leverage my strong analytical and problem-solving skills to identify opportunities for product innovation and improvement. By collaborating with cross-functional teams, conducting market research, and setting clear strategies and milestones, I aim to deliver high-quality products that align with the company's overall business objectives.

WORK EXPERIENCE

Engineering Manager

EPavilion 2022- May 2023

Led and scaled a 120 person engineering organization, achieving successful delivery of consumer products across various teams namely 1. Full Stack Development

2. Python

3. Software testing

4. Data Analysis

5. SAP

Developed and implemented efficient engineering processes to optimize productivity and drive high-quality product releases Mentored and advised engineering leaders, supporting their growth velocity and increasing their impact on the organization.

Collaborated with cross-functional teams to make strategic decisions, translating technical concepts for non-technical stakeholders. Implemented data-driven strategies to achieve specific objectives and drive results. IT Manager

QLogic 2015-2022

Contributed to the growth and success of the company, leveraging deep technical expertise and leadership skills.

Led a team of software engineers in developing custom made software, Websites and mobile applications

Fostered a culture of innovation, collaboration, and continuous improvement within the engineering team.

Lead the development of Custom made accounting ERP software specifically designed for a construction company, electrical manufacturing company and a multi client CA Firm by collaborating with clients, accountants,payroll managers. These tailor made software streamlined financial processes, including project cost tracking, inventory management, invoicing, and financial reporting.

Developed specialized software solutions for a jewelry manufacturer: an automatic gold purity certificate generation software and an inventory management software. The gold purity certificate generation software automated the process of certifying the purity of gold used in jewelry, ensuring accuracy and efficiency, while the inventory management software facilitated seamless tracking and management of jewelry inventory, enabling effective stock control and improved production efficiency.

JYOTI GHULE

ENGINEERING MANAGER

EDUCATION

Diploma in Data Science

Indian Institute of

Technology (IIT), Madras

2023- Present

Diploma in Programming,

PHP,C,C++, Advance Java, MySQL

Disha Computer Institute

May 2008- October 2008

Diploma in Computer Science

1993

CMA Intermediate

Institute of cost and

management accountants

of India (ICMAI)

1991-1993

Bachelors

Shivaji University

1990-1993

CERTIFICATIONS

UX/UI Professional Certification

Google

December 2021- May 2022

ADDITIONAL INFO

Highly Experienced in working

remotely and leading distributed

teams

Strong Commitment to personal

growth and professional development

WORK EXPERIENCE

Lead Software Developer

Glowin Systems 2010-2015

Developed a restaurant billing software solution that improved the payment process, increased accuracy, and enhanced customer satisfaction. Created a customized internal process management software solution for a gas station, enabling streamlined operations, improved resource allocation, and heightened operational efficiency.

Senior Website developer

Glowin Systems 2005-2009

Software Developer

Poona Software Exchange 1995-2005



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