Customer Service High School
Resume:
MARIAH VALADEZ
STRATEGIC PLANNING & PEOPLE LEADERSHIP
PROFESSIONAL SUMMARY
Passionate leader with a plan for developing stress free customer service environment. Skilled with team management and collaborating with senior leadership to develop high-level priorities and strive for company success. Confident in the ability to impact greatness in all levels of operation and thrive to improve work environments.
EXPERIENCE
Team Manager, Starbucks, Goodyear, Az- 2020-2022
Customer favorite, brought back 50% of clients with great customer service and people skills. Managed daily assets and inventory. Brainstorm new ideas to improve company performance and site management.
Problem Solver/ Team Lead,Amazon FC, GYR1 Goodyear, Az - 2022- Present
complete all tasks given through shift, help improve Amazon associates Task. Manage all shipping orders through site, communicate with Senior leadership and transportation Dock. My Role is to complete every shipment through Amazon facilities and guarantee customer satisfaction. I bring an asset to the team by playing my part and working together to help 60% of production run smoothly. Develop and deliver On-The-Job Training for all new associates and working alongside other learning ambassadors, reducing time to value by 30% by ensuring through effective training and job shadowing. Providing exceptional support to 40+ associates per day.
EDUCATION
Coolidge High School, Coolidge, Az- High School diploma 2021
Central Arizona College, Coolidge, AZ- associates degree GPA: 3.5 2022
SKILLS
Excel, Word and Microsoft proficient, works extremely well under pressure, flexible time management, proficient communication skills, works well with any and everyone from all backgrounds, excels in natural problem solving environments and executes escalations correctly with little to no supervisions needed. Public speaking and public advocating.
AWARDS
Team Leadership: 6+ years delegating and coaching cross-functional teams.
Count on you: acknowledgment from Human Resources and senior leadership for accountability and guidance.
*************@*****.***
Avondale, AZ
85323
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