Michael Lee Quick rev. */**/**

Las Vegas, Nevada 89166

Contact: ad2fg9@r.postjobfree.com 408-***-**** 8250 N. Grand Canyon Dr. #1177

Summary:

•25+ yrs. of experience -- encompassing most aspects of IT. (Focus: Help Desk / Customer Care / System Administration / Issue Resolution / Hardware / Networking / Rollouts / Installs / Spec Builds)

•Cloud ware, Google Workspace, Browser extensions & API for online products.

•Owner: HP Computer Repair Facility; Winter Haven, Florida (market dynamics changed forcing closure)

•Triage issues, coordinate technical events, manage IT resources, installation projects and onsite activities.

•Helpdesk operations, ticket generation & problem resolution (multi-tasking in high volume environment)

•Managed customers, vendors and technicians until issue is resolved.

•Oversaw most aspects of day-to-day service interactions for NovaTech’s managed services for client companies. Total: 14 client domains, consisting of 250+/- users.

•Oversaw – Santa Clara Co-Lo Data Center - 3rd Shift Network Operations for Bank of America/Merrill Lynch – 600+ servers, server hardware repairs, vendor decommissioning, network troubleshooting, OS builds, IIS service restarts – server failovers – hard disk expansions – vendor scheduling and escort. [global operations, 3rd shift point of contract for BOA West Coast Operations for 3rd shift on 10X4]

Lumen / Merrill Lynch / Bank of America Santa Clara, CA. 09/01/2016 – 03/24/2022

(Located in Cyxtera Data Center 2401 Walsh Ave Santa Clara, CA 95054)

Point of Contact for Network Operations Center 3rd shift (nights 10 hrs. – Sun – Thurs)

Responsible for 600+ servers (physical issues resolved during stock market off hours in a

Global Support Effort. Standard connectivity – BOA uses a VPN / RDP

Microsoft Teams (Video Conferences via Zoom, Web-ex platforms)

NovaTech Services Inc., Santa Clara, CA Dec 2012 – Oct 2015

(IT MSP) Service Desk Manager

Helpdesk / Systems Administration

Server & Workstation Maintenance

•Triaged issues, coordinate, and manage resources, projects and on-site activities.

•Managed IT assets, IT expertise, tracking work flow progress, helpdesk ticket generation.

•Managed customers, vendors and technicians until issue is resolved.

•Oversaw most aspects of day-to-day service interactions for NovaTech’s client companies. (14 client domains consisting of 250+/- users).

•Network monitoring software: Spiceworks.

•Remote support software: LogMeIn and Team Viewer & PCAnywhere backup

•Server Monitoring – Hardware & Software Deployment-Maintenance, Backup and Restore, System Administration, Virus Removal, Peripherals, Security etc.

Environment: MServer 2003/2008/2012 // W7/W8.1/W10 Workstation, Server, HW/SW.

70% Microsoft; 15% Apple; 10% Linux and 5% other platforms

MSSQL, MSOffice, Exchange, Active Directory, Group Policy, Hard Drive Imaging, Server/Workstation Builds, Visual Studio, VMWare.

Novice Programmer: Python 3.0

OmniCell Inc. Mt. View, CA Sep 2011 – Mar 2012

Remote Software Installer, Project Management, Installation Issue Resolution

MS2008r2 – MS2003, Exchange, Active Directory, MSSQL, troubleshooting hardware.

(Install Pandora Software in secured Hospital Networks to monitor pharmacy personnel withdraws)

CompuCure Inc., Winter Haven, FL Apr 2003 – Dec 2010

Small business owner

•HP Sales and Service Center, Retail Computer Sales, Computer Equipment Repair Facility.

•Manufacturer: High Performance Gaming Computer Builder / Marketing.

Integrated Circuit Systems Inc. [merged w/IDT, San Jose] San Jose, CA 1999 – 2002

Workstation Desktop Manager

Sr. Desktop Administrator / SJ IT Desktop Manager

•ICST – 3 persons IT Dept.

•Generated Helpdesk Ticket Requests, Facilities Requests.

•For San Jose, facilitated most aspects of San Jose IT & Facilities Operations.

•With the assistance of ICST Mass.

•ICST Singapore for more sever IT problems.

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Plextor Corporation, SCSI – CD DVD Burners Tech Support Santa Clara, CA

Front Line Technical Support – (Santa Clara) company moved to Colorado

Education &Certification:

*YouTube University – 100’s of certifications from CBT’s, too many to list.

MCSE - MCP(6)

Masters Institute 50 airport pkwy, San Jose, CA 1998 – 2000

Degree AACS; GPA: 3.6

US NTC San Diego, CA 1980 & 1982

RMA & RMC (Radio/Satellite) Radioman 2nd Class

Operated various equipment for Digital/Analog (UHF, HF, LF & ULF) communications

Computer electronics hardware troubleshooting, mainframe-software, IBM PC HW/SW

Winder Barrow High School -/- University of Georgia 1979: GED

US Navy 1979 – 1989

Veteran

U.S. Navy E-5, Radioman

Honorably Discharged RE-1

No Reserve. No Further Obligations

Tours: Diego Garcia, USS Hoel, Philippines, USS Tarawa, San Diego.

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