Customer Service Quality Assurance

BENJAMIN GARDNER

412-***-**** • *******@*****.***

PROFILE

RESULTS-DRIVEN PROFESSIONAL with 5+ years of hands-on work experience and technical aptitude. COLLABORATIVE TEAM MEMBER adept at partnering with management and staff to achieve project-based and organizational goals. Core competencies in:

BUILDING CONSTRUCTION TECHNOLOGY • CUSTOMER SERVICE • TECHNICAL REPORTING / DOCUMENTATION PRODUCTION • SAFETY • QUALITY ASSURANCE (QA) • PROBLEM / ISSUE RESOLUTION • INVENTORY MANAGEMENT EDUCATION & CERTIFICATION

PARKWAY WEST CAREER & TECHNOLOGY CENTER / OAKDALE, PA Certificate, Building Construction Technology / Carpentry 2017

• Participated in rotation training programs in Electrical Systems & Technology, Masonry, Welding, Heating, Ventilation, & Air Conditioning (HVAC), and Carpentry.

• Recipient, Attendance Award

MONTOUR HIGH SCHOOL / ROBINSON TOWNSHIP, PA

Diploma 2017

OCCUPATIONAL SAFETY & HEALTH ADMINISTRATION (OSHA) / WASHINGTON, DC Certification, OSHA-10 2017-Present

HIGHLIGHTED EXPERIENCE

GIANT EAGLE MARKET DISTRICT / ROBINSON TOWNSHIP, PA Associate 2021-2022

• Managed preparation, presentation, stocking, and service of a variety of luxury foods including seafood, meat, vegetables, soups, and cold food.

• Astutely interfaced with customers to fulfill orders.

• Collaborated with kitchen staff to ensure top-quality products and service. WALMART / MOON TOWNSHIP, PA

Maintenance Associate 2019-2021

• Executed building-wide maintenance, cleaning, and construction services.

• Documented all cleaning practices to maintain regular schedules and seamless communication between shifts.

• Assembled bicycles and gym equipment for in-store merchandising. ADDITIONAL EXPERIENCE

HOME DEPOT / NORTH FAYETTE, PA

Associate 2017-2019

PARKWAY WEST CAREER & TECHNOLOGY CENTER / OAKDALE, PA Shop Assistant 2017

COMMUNITY SERVICE

HABITAT FOR HUMANITY / PITTSBURGH, PA

Volunteer Home Builder, Painter, & Landscaper

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