Customer Service Data Entry
Resume:
Natalie (Nattie) Ausby
Phone: 346-***-****
Email: ***********@*****.***
OBJECTIVE
To achieve the highest obtainable goal that will allow potential growth, opportunity, and advancement in the health information field
EDUCATION
SKILLS
SOFTWARE
EXPERIENCE
LEE COLLEGE – Baytown, TX
Bookkeeping
Patient Representative
Data Entry
Receptionist
10-Key by Touch
Inventory
70WPM Typing
Payroll
Scheduling
Dec- Med
Word Perfect 5.0/5.1
Quicken
Bolder
EZ View
Mercury Medical Systems
Tiny Term
Insurance Filing (ICD-9 and ICD-10,
CPT, HCPC)
Payment Posting
Patient Confidentiality (HIPPA)
Word Processing Software
Collections
Accounting Methods
Customer service
Ultra-Systems
Moneris
E-mail Software
Lotus 1 2 3
Microsoft Excel
Epic
Excel
Argos Health/EnableComp, Franklin, TN 12/03/2022 to Present
Erisa Appeal Clerk
Commercial Denial Clerk
Telephone:615-***-****
Review open accounts for collection efforts
Call Insurance to check eligibility and claim status
Work denials and submit appeal and medical records when needed
Post payments and adjustments to patient’s accounts
File claims by paper to the insurance co. primary and secondary
Can maneuver through various portals for eligibility and claim status
Portal such as Navinet, Blue E, Cigna,
Addison Temporary Company, Houston, TX
Vanderbilt University Medical Center, Nashville, TN 1/21-11/21
Scheduler for Covid Line, Women’s Health
Telephone:713-***-****
Schedule patients for their visits with Women’s Health
Take Patient calls and send message over to the Doctor and the Nurse
Take Patient prescription call and send message for the patient prescription
Guardian Anesthesia Services, Webster, TX 1/18 - current
Self-Pay/Patient Collections
Telephone: 281-***-****
Review Open accounts for collection efforts
Apply excellent customer service with all calls
Collect Customer payments
Discuss and set up payment arrangements with patients
Set up auto debit monthly payments in Moneris
Train employees INN and OON payment collection process
Document all calls into PPM system in a timely manner
Generate Patient statements and Collection Letters
Call insurances to check eligibility and claim status
File claim electronically and by paper to insurances
Contact insurances to discuss patient accounts
Run reports for Pt INN and OON
Handle all medical record requests and submit within timely filing
Can also maneuver through HCA for medical records
Baylor College Of Medicine
Tx Childrens’s Hospital, Houston TX 7/06 – 4/17
Par 2 Dept of Managed Care
Telephone: 713-***-****
Work AR and Aging Reports
Responsible for monitoring and maintaining assigned accounts
Work EOB denials and submit appeals when necessary
Call insurance to discuss accounts and reprocessing of claims
Can maneuver through various portals for eligibility, and claim status
Portals such as Availity, NaviNet, CHC, UHC, TMHP etc.
Can also maneuver through HCA for medical records
Handle all medical records requests and submit them within timely filing
Ability to resolve billing discrepancies
Preferred Healthcare (GHA), Houston, TX 3/99 – 11/05
Managed Care Collector/Patient Representative
Telephone: 281-***-****
Customer Service- answering calls and questions regarding patient accounts
Discuss with patient in detail patient responsibilities such as deductible, coinsurance
Account Receivable (payments, denials, appeals)
Process and review account adjustments
Maintains and follows strictest confidentiality, adhere to all HIPAA guidelines
Collect customer payments
Discuss and set up payment arrangements with patients
Contact this candidate