Customer Service Store Manager

TT

TANIKIA TAYLOR

***********@*****.*** 770-***-**** Atlanta, GA 30339

Dedicated Manager with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base. Sales orientation

Budgeting skills

Revenue generation

Team building and motivation

Issue and conflict resolution

Team management

Reliable & trustworthy

Customer service

Planning & organizing

Good work ethic

Gas Express/ Circle K Atlanta, GA

District Manager

04/2019 - Current

Mentored team members by demonstrating best practices for sales and customer service.

Identified and developed top talent within management structure to promote performance-oriented culture.

Strategized business operations, merchandising strategies and personnel moves.

Drove district growth through program quality, sales initiatives and customer service.

Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Gas Express/ Circle K Dacula, GA

Store Manager

04/2018 - 04/2019

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Managed inventory tracking and physical inventory counts to minimize loss.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Monitored employee performance and identified performance gaps for corrective action.

Summary

Skills

Experience

Updated and maintained store signage and displays. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Trained and mentored associates to teach daily tasks and procedures. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Racetrac Gas Station Atlanta, GA

Store Manager

10/2011 - 03/2018

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Strengthened work flow productivity by hiring, managing and developing top talent.

Updated and maintained store signage and displays. Reviewed customer feedback to make operational improvements and promote satisfaction.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Trained and mentored associates to teach daily tasks and procedures. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Family Dollar Atlanta, GA

Store Manager

02/2006 - 10/2011

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Managed inventory tracking and physical inventory counts to minimize loss.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Strengthened work flow productivity by hiring, managing and developing top talent.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Campbell High School Smyrna, GA

High School Diploma

05/1996

Education and Training

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