Customer Service Human Resources
Resume:
Antonio Solomon
*** ******* ****** *********, ** 21403
***********@*****.***
Objective
A bilingual, goal oriented, and customer service driven professional seeking to utilize communication skills, cash handling experience, and excellent work ethic to contribute to the goals of the company and surpass expectations.
Education
Graduate Translation Certificate, 2002
Translation Research and Instruction Program, Binghamton University
Bachelor of Arts, 2001
Spanish Language and Literature, Binghamton University
Professional Experience
USPS Mail Clerk 06/2023-12/2023
Work sorting machine
Distribute mail throughout building to appropriate location
Rite Aid/ Walgreens, Shift Supervisor 10/2016-06/2023
Opens store- Sets up front end cash registers, counts funds
Checks in vendors
Maintains logistics and stock
Reconciles incoming merchandise to order, unloads merchandise
Acts as cashier as needed
Acts as manager, when manager is not present
Closes store- reconciles cash drawers, runs final reports, counts funds
NEX Navy Exchange, Sales Associate 12/2003-12/2014, 06/2015-10/2016
Assists customers with uniform orders and purchasing regalia and medals
Maintains organized inventory, logistics, and stock
Provides outstanding customer service
Constellation Energy, Call Center Representative 12/2014-02/2015
Provided excellent customer service in person and via telephone
Resolved customer complaints and make follow up calls to ensure satisfaction
Explained information about products and services and entered orders in the system
Completed contract forms, change of address records, and issued service discontinued orders
Maintained records of customer interactions, transactions, complaints, and actions taken
Resolved customer service and billing issues, refunding money, and adjusting bills
OIC, ESOL Teacher 04/2013-10/2013
Taught English as a second language to students of Hispanic heritage
Demonstrated effective public speaking and communication
Resolved conflicts and used analytical problem solving skills
Organization for Hispanics and Latin Americans, Office Assistant 09/2002-12/2002
Made and received inbound and outbound calls, took messages, and directed visitors
Record keeping, word processing, editing, and proofreading
Boys and Girls Club of Binghamton, Educational Coordinator 01/2002-05/2002
Planned, developed, and supervised programs
Responsible for overseeing delivery of programs and evaluated the center’s daily operations
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