Glenn Courington

Conroe, TX *****

ad2fas@r.postjobfree.com

281-***-****

Information Technology professional with extensive experience

in system administration, software testing, development, service management, and business analysis.

Skills

Competencies: Project Management, Internal + External Communication, functional specification documentation (FSD), technical documentation, SaaS administration, PaaS administration, IaaS administration, team management, incident management, outage management, disaster recovery, cybersecurity, ISMS

Cloud Technologies: Microsoft Azure, Microsoft 365, Google Workspace, AWS Cloud, Okta, Cloudflare, RackSpace

Methodologies: Agile, SCRUM, Kanban, ISO 27001, RACI, CAIRO, ITIL

Software: Microsoft Office, Google Workspace, Jira Software, Jira Service Management, Confluence, Notion, Salesforce, Microsoft Dynamics, Netsuite, Epicor Prophet 21, Expensify, Vsphere, Hyper-V, Powershell, Windows Server, SQL Server, RingCentral, PRTG, Solarwinds, Spiceworks, KnowBe4, SmartDraw, Lucidchart, Scribe, Monday.com

Operating systems: Windows, MacOS, Linux

Soft Skills: Multi-tasking, result driven, ethical, team member, dedication, decision making, ability to collaborate, problem solving, driven, empathy, good listening skills, attention to detail

Professional Experience

101 SOLUTIONS – Lyman, SC (remote) 2022 to 11-2023

Sr. Director of Technology and Infrastructure

An Operations and Technology Strategy Firm focused on the execution of your plans. Staffed by veteran leaders from the Fortune 500. We exist to accelerate the potential of your team by building your capability with our industry-proven frameworks, specializing in Technology Transformation, Transition Management, Business Intelligence, ERP, and PMO.

Oversees the administration and maintenance of the company's cloud infrastructure, incorporating the company’s major tenants and implementations (M365, including Azure AD/Microsoft Entra ID, the Okta tenant, the Jitterbit iteration, Monday.com tenant and the Atlassian tenant (Jira Software, Jira Service Management, Confluence and Bitbucket).

Designed the Atlassian tenant from the ground up, including a robust and secure permissions system to accommodate all the services utilized with Atlassian as well as an internal Service Desk implementation utilizing Jira Service Management.

Provide system integration direction/implementation and PMO for clients along with Business Analysis activities including the drafting of BRDs and FSDs during their M&A activities. Clients included CreateMe (along with their clients such as Luxottica, Ralph Lauren, Jimmy Choo, and Madewell), Crocs/Hey Dude, and Vuori.

VERIFORCE, LLC – The Woodlands, TX 2016 to 2022

IT Manager

A multi-national company that develops workforce and community safety solutions for businesses. It provides software for the contractor workforce; critical compliance processes; regulatory, third-party, and supply chain risk mitigation; and safety.

Oversee the administration and maintenance of the company’s internal IT department, with locations in Texas, Louisiana, Canada, and South Africa.

In charge of all Windows System administration, including Active Directory, cloud-based Dynamics and Salesforce, legacy on-prem Team Foundation Server and cloud-based JIRA for development tracking, on-prem and cloud-based SQL server instances, and cloud-based IIS server instances.

Responsible for both VMWare- and AWS-based environments. Implemented and maintained Cisco-based wireless solutions throughout the company, as well as Cisco-based firewalls and networking infrastructure throughout.

Responsible for the implementation and overseeing the RingCentral Office and Contact Center iterations across the company.

Oversaw support engineers that maintained support with end users and created an open-source-based helpdesk and hardware asset management system for them to handle the load by utilizing Spiceworks.

Built an open-source system tool (PRTG) for network and server monitoring. Assisted in the creation of OKRs for the company involving the Information Technology aspect of the business.

Oversee and implement ISO 27001:2013 compliance measures for the company, participating in yearly external audits of the company’s ISMS policies regarding the 27001:2013 standard and creating SOC2 compliance reports.

Laid out and implemented a strategy to move the entire company to a fully remote capability within 48 hours during the mandatory shutdown of offices due to the Covid-19 outbreak, and then built the structure to begin the return to the office beginning in early 2022.

Spearheaded the melding of two separate companies’ technology infrastructures beginning in 2019 because of the acquisition and merger of Veriforce and PEC Safety, including Google Workspace, RingCentral VOIP, Salesforce and AWS infrastructure.

DXP ENTERPRISES – Metal Working Products Division – Houston, TX 2013 - 2016

IT Manager

A Houston-based distributor of cutting tools, abrasives, coolants, and machine shop supplies, focusing on customers in the oil & gas and general industrial markets.

Oversees the administration and maintenance of the company's infrastructure. Responsibilities include the administration of the company's WAN, overseeing troubleshooting, implementing and maintaining systems backups, archiving, and disaster recovery, and developing our SCOM from the ground up.

In charge of all Windows Server administration, including Active Directory administration, Microsoft Exchange, Citrix XenApp, VMWare, and Hyper-V virtual machine administration.

Walked through the last stages of implementation of Epicor Prophet 21, having an on-time go-live with all necessary implementations across locations. In charge of administering and maintaining the company’s Prophet 21 ERP including all database and user functionality.

Additional responsibilities include managing and developing upgrades to the company's phone system, as well as building and maintaining vendor relationships regarding infrastructure hardware and managing the purchase of hardware and software products.

Replaced and upgraded all networking components with Cisco routers and layer 3 switches.

OPTIMUM COMPUTER SOLUTIONS – The Woodlands, TX 2010 to 2013

IT Specialist

An IT solution contract provider offering server, network, service desk and consulting services.

Responsible for providing IT infrastructure support for medium size medical clinics.

Responsibilities include Exchange, Active Directory, EMR implementation and support, server backup administration and end user service desk.

Additional responsibilities include new company network rollouts for small clients. New network rollouts incorporate Cisco networking and wireless solutions, server and workstation installations, and online and tape backup solutions.

EVEN BALANCE, INC. – Spring, TX 2004 to 2010

Head of Research and Support

The premier provider for anti-cheating software in the video game industry, providing support for 25+ multiplayer games and over 100,000 players at any one time. Clients include EA Games, Activision, id Software, Ubisoft and the United States Army.

Provided clients with technical support before, during and after the game release.

Was the primary contact for end users to address concerns and information regarding possible methods of cheating.

Used end user tips and investigative techniques to provide specific analysis to the development team.

Supervised the global service desk team consisting of paid staff and volunteer employees while continuing to provide upper level support.

Collaborated in the implementation of an externally facing ticketing system for end users, server administrators and leagues.

EDUCATION AND TRAINING

Music Education Stephen F. Austin State University – Nacogdoches, TX

OTHER

Non-smoker

Up to 50% Travel

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