Front Desk Customer Service
Resume:
Julie C Hoppe-Mule’
**** ******** ** * Wonder Lake, IL 60097
Phone: 815-***-****
******@***.***
Summary:
I am a mature, dependable and self-motivated individual who is highly versatile and very well organized. I have office, customer service, health insurance and benefit related experience, and have strong administrative and leadership qualities. I have consistently met or exceeded company and corporate objectives. I am seeking a challenging position with possible growth potential.
Midwest Endocrinology Senior Receptionist / Front Desk
March 2023 to Present
Answer incoming calls
Schedule patient appointments
Collection of copays / balances
Answer billing / insurance questions
Verify and update patient demographics
Send medical records, look up records on Epic system
Scan all incoming patient information, results, testing to EMR system
Task messages to physician / nurses for medication refills, questions, test results
EZ Docs, Epic EMR systems
Illinois Cancer Specialists Senior Receptionist / Front Desk
July 2019 to March 2023
Answer incoming calls
Schedule patient appointments
Collection of copays / balances
Verify and update patient demographics
Send medical records, look up records on Epic system
Scan all incoming patient information, results, testing to EMR system
Order office supplies for entire office
Task messages to physicians / nurses for medication refills, questions, test results
Responsible for training and guidance of new employees to front office.
Onco / Tiger, Epic EMR systems
Centegra Northwestern – Woodstock Patient Scheduling and Access Specialist
July 2016 to May 2019
Answer incoming calls/ call center
Schedule patient appointments
Verify Insurance eligibility
Verify and update patient demographics
Task messages to physicians / nurses for medication refills, questions, test results
NextGen and Epic EMR systems
Mercy Medical Center – Woodstock Patient Financial Counselor
February 2016 to July 2016
Responsible for collecting payments, and setting up payment plans for patients.
Assisting patients with billing questions and explain account and balances and insurance issues.
Assisting patients with estimated procedure costs.
Verify insurance, explain coverage to patients.
Counsel patients as to payment guidelines, counsel of options and resources available to patients within community.
Epic EMR system
Cuba Township Highway Department Administrative Assistant
December 2013 to September 2015
Responsible for answering phones, messaging, both via phone and electronically.
Assisting residents with questions, creating work orders, and problem solving.
Assisting Highway Commissioner, Superintendent, and GIS Specialist with any administrative tasks.
Assisting personnel with insurance issues, processing of bi-monthly payroll, tracking of vacation and personal / sick time benefits accrued.
Responsible for logging all invoices / payables, purchase orders, ordering supplies and work clothing
( 2 )
Allergy And Asthma Associates Administrative Assistant/ Billing & Collections
April 2005 to December 2013
Responsible for answering phones, scheduling appointments, assisting patients with general questions and information, collecting and data entry of demographics and insurance information, verifying co-pays and collecting of balances owed.
Data entry of daily transactions into Electronic Medical Records System, responding to and sending medical records requests, filing, and updating patient charts.
Assisting physicians as needed. I also processed patient billing and collections for the practice which consisted of 4 locations.
Wisdom EMR system
Education: University Of Wisconsin – Milwaukee Aug. 1983 to Feb.1987 Criminal Justice / Social Welfare
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