Julie C Hoppe-Mule’

**** ******** ** * Wonder Lake, IL 60097

Phone: 815-***-****

ad2fa6@r.postjobfree.com

Summary:

I am a mature, dependable and self-motivated individual who is highly versatile and very well organized. I have office, customer service, health insurance and benefit related experience, and have strong administrative and leadership qualities. I have consistently met or exceeded company and corporate objectives. I am seeking a challenging position with possible growth potential.

Midwest Endocrinology Senior Receptionist / Front Desk

March 2023 to Present

Answer incoming calls

Schedule patient appointments

Collection of copays / balances

Answer billing / insurance questions

Verify and update patient demographics

Send medical records, look up records on Epic system

Scan all incoming patient information, results, testing to EMR system

Task messages to physician / nurses for medication refills, questions, test results

EZ Docs, Epic EMR systems

Illinois Cancer Specialists Senior Receptionist / Front Desk

July 2019 to March 2023

Answer incoming calls

Schedule patient appointments

Collection of copays / balances

Verify and update patient demographics

Send medical records, look up records on Epic system

Scan all incoming patient information, results, testing to EMR system

Order office supplies for entire office

Task messages to physicians / nurses for medication refills, questions, test results

Responsible for training and guidance of new employees to front office.

Onco / Tiger, Epic EMR systems

Centegra Northwestern – Woodstock Patient Scheduling and Access Specialist

July 2016 to May 2019

Answer incoming calls/ call center

Schedule patient appointments

Verify Insurance eligibility

Verify and update patient demographics

Task messages to physicians / nurses for medication refills, questions, test results

NextGen and Epic EMR systems

Mercy Medical Center – Woodstock Patient Financial Counselor

February 2016 to July 2016

Responsible for collecting payments, and setting up payment plans for patients.

Assisting patients with billing questions and explain account and balances and insurance issues.

Assisting patients with estimated procedure costs.

Verify insurance, explain coverage to patients.

Counsel patients as to payment guidelines, counsel of options and resources available to patients within community.

Epic EMR system

Cuba Township Highway Department Administrative Assistant

December 2013 to September 2015

Responsible for answering phones, messaging, both via phone and electronically.

Assisting residents with questions, creating work orders, and problem solving.

Assisting Highway Commissioner, Superintendent, and GIS Specialist with any administrative tasks.

Assisting personnel with insurance issues, processing of bi-monthly payroll, tracking of vacation and personal / sick time benefits accrued.

Responsible for logging all invoices / payables, purchase orders, ordering supplies and work clothing

( 2 )

Allergy And Asthma Associates Administrative Assistant/ Billing & Collections

April 2005 to December 2013

Responsible for answering phones, scheduling appointments, assisting patients with general questions and information, collecting and data entry of demographics and insurance information, verifying co-pays and collecting of balances owed.

Data entry of daily transactions into Electronic Medical Records System, responding to and sending medical records requests, filing, and updating patient charts.

Assisting physicians as needed. I also processed patient billing and collections for the practice which consisted of 4 locations.

Wisdom EMR system

Education: University Of Wisconsin – Milwaukee Aug. 1983 to Feb.1987 Criminal Justice / Social Welfare

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