Customer Service Representative
Resume:
Jamal Richardson
Contact
Phone: 908-***-****
Email: ad2fa0@r.postjobfree.com
Address: **** ****** ******* **, **********, NC 28083
CAREER OBJECTIVE
Dedicated and experienced customer service professional seeking to leverage my skills and expertise in providing exceptional customer support and problem-solving to contribute to a dynamic organization's success.
EDUCATION
High School Diploma
June 2008
Lodi High School, Lodi, NJ
WORK EXPERIENCE
Customer Service Representative
PayPal, Omaha, NE
October 2021 - Present
Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
Provide information about products or services, process orders, cancel accounts, and resolve complaints.
Ensure accurate changes are made to resolve customer issues.
Determine service charges, collect payments, and handle billing.
Refer unresolved grievances to appropriate departments.
Review insurance policies to assess coverage for specific losses.
Resolve service and billing complaints, including merchandise exchanges, refunds, and adjustments.
Notify customers of claim investigation results and planned adjustments.
Care Specialist
BB&T, Charlotte, NC
July 2019 - July 2021
Cultivated and maintained relationships with individual and business customers, addressing their concerns.
Managed cash flow and financial instruments.
Reviewed collection reports to assess outstanding balances.
Inbound Sales Supervisor
Spectrum, Morrisville, NC
January 2018 - July 2019
Collected customer information and processed orders.
Addressed inquiries from potential customers who responded to advertisements.
Resolved complaints and clarified policies and procedures.
Supervised office, administrative, and customer service employees, ensuring quality standards and deadlines were met.
Provided guidance for complex problems and escalated complaints.
Conducted employee performance evaluations and recommended appropriate personnel actions.
Recruited, interviewed, and selected employees.
Reviewed records and reports to verify details, monitor work activities, and evaluate performance.
Retention Representative
Centurylink, Tarboro, NC
October 2016 - January 2018
Provided information about products or services, processed orders, and resolved complaints.
Ensured necessary changes were made to address customer issues.
Customer Service Representative
Centralized Showing Services, Raleigh, NC
March 2016 - September 2016
Managed inbound and outbound calls, delivering quick, courteous, and accurate customer service.
Provided information about products or services, processed orders, and addressed complaints.
CSR
West Corporation, Rocky Mount, NC
May 2013 - June 2015
Answered customer questions regarding products, prices, availability, and credit terms.
Handled inbound calls, filled prescriptions, and explained medication details.
Provided information about products or services, processed orders, and addressed complaints.
Ensured necessary changes were made to resolve customer issues.
Maintained records of customer interactions, including inquiries, complaints, or comments, and actions taken.
Head CSR
NC INSURANCE CONNECT, Elizabeth City, NC
May 2009 - November 2012
Sold various insurance policies to businesses and individuals on behalf of insurance companies.
Delivered and explained policies to policyholders, analyzed insurance programs, and recommended additions or changes.
Conducted policyholder visits to discuss insurance-related matters.
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