TUAN ANH NGUYEN

*** ********* ***** *********, **********, D.C. 20011 · 202-***-****

ad2f9k@r.postjobfree.com · Http://www.linkedin.com/in/Tuanguyen90/ To obtain a position that will enable me to use my strong organizational skills, educational background, employment history, and ability to work well as a member of any industry knowledgeable Skill set. EXPERIENCE

JUNE 2021 – PRESENT

CSAC LOCAL HIRE, FEMA, DHS

Provide customer service via Helpline interactions, perform and processing of disaster assistance casework. Review and verification of documentation submitted to substantiate need for assistance.

JUNE 2014 – OCTOBER 2019

RAMP SERVICEMAN, SOUTHWEST AIRLINES

Provide safety and security around parked aircraft, Load, and unloading of freight. Direct all arriving and departing aircraft to and away from the gate. Operation and maintenance of ground and gate equipment and vehicles

NOVEMBER 2011 – JANUARY 2013

BAGGAGE CONTROL COORDINATOR, AIR WISCONSIN AIRLINES CORPORATION Usage of BART Baggage system to monitor weight bearing on aircraft. Coordinate between departments to ensure proper carriage and care of freight and luggage during transit. EDUCATION

MAY 2019

MASTERS IN EMERGENCY PREPAREDNESS, AMERICAN PUBLIC UNIVERSITY SYSTEMS, CHARLESTOWN, WEST VIRGINIA

• EPSILON PI PHI EMERGENCY MANAGEMENT, HONOR SOCIETY MAY 2014

BACHELORS OF SCIENCE IN CRIMINAL JUSTICE, UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE, ADELPHI, MARYLAND

JUNE 2008

HIGH SCHOOL DIPLOMA IN BIOTECHNOLOGY, MCKINLEY TECHNOLOGY HIGH SCHOOL, WASHINGTON, D.C.

2

SKILLS

• Conflict Resolution • Customer Service • Time

Management • Adaptability • Problem Solving •

Team building • Presentation and Public

Speaking • Quality Assurance • Research and

Academic Writing • Leadership • Strategic

Planning • Communication

• Microsoft Office Suite (Word, PowerPoint,

Excel, Access) • Document Imaging •

Document Digitizing • Troubleshooting

TRAINING

• Advanced Helpline and Base Case Analysis IHP

• Annual Ethics Training for Confidential Financial Disclosure

• Appeals IHP

• Basic Helpline IHP

• Constitution Day Training

• DHS Counterintelligence Awareness

• DHS Insider Threat Awareness

• DHS No FEAR Act 2021

• Employee Preparedness Initiative

• FEMA Human Trafficking Awareness

• FEMA Manual Determination IHP

• Civil Rights and FEMA Disaster Assistance

• Fraud Awareness and Prevention

• FEMA EEO Employee

• Diversity Awareness

• Operations Security OPSEC Fundamentals

• Personnel Standards of Conduct FEMA Directive

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