Rosette Niyonyishu

Des Moines, Iowa

515-***-**** ad2f9e@r.postjobfree.com

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2022 – Present

Airline/Travel Specialist Diploma

Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

Earned OSHA 10 certification, with an emphasis on general industry knowledge

Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

Knowledge of domestic and international city, airport, and airline codes

Trained to exceed industry standards of professionalism and customer service skills

Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

Completed training in time management, taking direction, collaboration, and professional communication

PROFESSIONAL EXPERIENCE

Walmart – Des Moines, Iowa 2023 – Present

Cashier

Provides a positive customer experience with fair, friendly, and courteous service

Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases

Resolves customer issues and answers questions

Maintains checkout operations by following policies and procedures and reporting needed changes

Des Moines Register – Des Moines, Iowa 2020 – 2022

Packer

Completed daily orders with expert picking and packing of shipments

Protected materials for transport by correctly packaging products in boxes and crates

Complied with safety, health and environmental regulations as prescribed by law

Monitored outgoing packages for proper labels and accurate address information

Loffredo – Des Moines, Iowa 2019

Fresh Produce Clerk

Readied items for sales floor stocking by affixing tags and preparing shelf labels

Pleasantly greeted customers and provided prompt and courteous service

Checked for outdated and overripe grocery items and removed from inventory

Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases

Inspected floor displays, noted missing items, and immediately replenished merchandise

McDonalds – Urbandale, Iowa 2019 – 2020

Job title

Provided excellent customer service by greeting customers and meeting quality expectations

Took orders, prepared meals, and collected payments

Worked well with teammates and accepted coaching from management team

Cleaned and maintained all areas of restaurant to promote clean image

Kept food preparation area, equipment, and utensils clean and sanitary

FLUENT LANGUAGES

English, Swahili, Kirundi, Kinyarwanda