Administrative Assistant Customer Service
Resume:
CA
Carlotta Adesanmi
Professional Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Work History
CareLinx - Caregiver
07/2022 - Current
JPS Health Network - Health Screener
03/2016 - 07/2022
Siddons-martin Emergency Group - Administrative Assistant 09/2017 - 03/2021
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
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Collected, verified, recorded and processed client demographics, insurance payments and referral information.
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● Completed intake assessment forms and filed clients' charts. Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
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Interacted with insurance providers to obtain necessary documents to complete registration.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Executed record filing system to improve document organization and management.
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● Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.
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Skills
● Patient and Caregiver Education
● Medical Reminders
● Patient Care
● Payroll Processing
● Call Center
● Money Management
● Inbound/Outbound Calls
● Chat
● Marketing
● Emails
● Data Entry
● Customer Service
● Billing
● Collections
● Banking
● First Aid
Microsoft (Edge, PowerPoint, Outlook,
Word)
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Education
Tillar High School
Tillar, AR
High School Diploma
Centerra Intergrated Fleet Services - Service Writer 09/2003 - 09/2017
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
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Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
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Worked effectively with repair staff and parts providers, staying current on availability and service processes.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Exhibited high energy and professionalism when dealing with clients and staff.
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