Customer Service Technician

Charles Stubbs

* ***** ** ********** **. *****

Home: 870-***-**** Cell: 870-***-****

********@*****.***

Summary

Customer Service:Exceptional skills in applying principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of various goods and services.

Communications:Excellent oral and written communications skills in dealing with customers, staff, and management. Skilled at communicating information and ideas in speaking so others will understand. Able to listen to and understand information and ideas presented through spoken and written communication.

Computer-Related:Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including computer applications. Knowledge of broadband communications, modem installations and configuration, and IT technology.

Highlights

Installation and troubleshooting of Cat5 communication lines. Configuration of network environments properly.broadband cable modem installation services to and residential customers.hand.Assessed and corrected system problems Performed installation and troubleshooting varied demographic of residential customers

Accomplishments

MCSA, MCSE, Microsoft Networks and OS

Experience:

Dillards

Mens deparment.

Santa Rosa Mall Ft Walton Bch. Fl,

Little Ceasers Pizza

Food Prep/Maintenance

Pine Bluff, AR. Restaurant Maintenance, Customer Service,

Ladds Appliance

Service Technician

Pine Bluff, AR. Maintain and repair washers, dryers, microwaves, disposals, hot water, heaters.Gas lines, freon, ice makers, air conditioner units.

Cox Cable

IT/ Service Tech/Installer

Ft Walton Beach, FL Provided broadband cable modem installation services to business and residential customers. Assessed and corrected system problems.

Education

UALR/Southern Technical College Little Rock, AR

FSU Ft Walton Bch, FL.

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