Customer Service High Volume

Guy Picquelle III

*** * ****** **.

!JOB OBJECTIVE Cell 760-***-**** **********@*****.***

To obtain bartender position in which I can offer prompt and courteous service to the customers HIGHLIGHTS OF QUALIFICATIONS

• Problem analysis and problem solving

• Organizational skills and customer service

orientation

• Adaptability and ability to work under

pressure

• Ability to provide optimal level of customer

service

• Influencing, leading, negotiating and

delegating abilities

• Decision making, critical thinking, organizing

and planning

! • Deep knowledge of cocktails

!WORK EXPERIENCE

Hennessey’s (Carlsbad, CA)

July 2012 - Present

Bartender ! • Ability to work in a fast paced, high volume atmosphere

• Delegating tasks to the support staff: bar-

backs, security, servers, etc.

• Maintaining a calm and enjoyable demeanor

in a high volume bar while creating an

enjoyable and positive experience for the

guests

• Personalizing with the customers and

executing pristine cocktails

• Extensive knowledge on local breweries with

over twenty rotating taps

Ocean house (Carlsbad, CA)

September 2010 -July 2012

Bartender ! • High volume in the service well and on the rail

• Extremely high customer service standards

• Engaged in small talk and jokes with line tele

in order to build rapport and ensure that they

become repeat customers/regulars

• Fine dining during the day/evening and turns

into a very high volume, fast paced club

atmosphere at night until 2am close

!Barfly La Jolla (La Jolla, CA)

December 2011-

September 2013

Bartender ! • Visited and arranged meetings with 10+ new property management firms in 6 months

• Exceptional experience in administering

services in club environment

• Outstanding ability to manage large number

of crowds and drink orders

• Ability to provide response to oral and visual

cues

• Operated POS systems and cash registers and

ensured correct change from customer

• Prepared all drink as per required portions

! and recipes

EDUCATION

Rancho Buena Vista high school 2008

Contact this candidate