Tau Watts

*** **** ******** ***. #***

Minneapolis, MN 55404

952-***-****

ad2f96@r.postjobfree.com

Objective:

As a software support engineer and senior backup and recovery admin, my objective is to utilize my extensive technical knowledge and experience to provide exceptional support to clients and ensure the smooth operation of backup and recovery systems. I aim to consistently deliver timely and effective solutions to technical issues and collaborate with cross-functional teams to improve system performance and enhance the user experience. Additionally, I strive to stay up to date with industry trends and emerging technologies to optimize system functionality and maximize business efficiency.

SPOK

Software support Engineer (Tier2)

5/2020 -Present

Troubleshoot and resolve software issues reported by customers.

Provide technical support to customers via phone, email, and remote access.

Identify and resolve software-related issues and documented solutions for future reference.

Collaborate with development team to identify and resolve complex issues.

Participate in on-call rotation to provide support outside of regular business hours.

Conduct software testing and provided feedback to development team.

Create and maintained knowledge base articles and documentation for customers and support team.

Assist customers with installation and configuration of software.

KLDiscovery

IT Global Storage Engineer

Aug 2015 – Jan 2020

SME (Subject matter expert) with 3rd party backup software and hardware to perform daily archive and recovery tasks.

Managed and maintain the company's backup infrastructure, including Commvault.

Managed Hitachi HNAS400,600 and G series arrays microcode updates and scheduling updates to insure stability across all arrays (globally).

Managed Hitachi Gxx series and HNAS appliances in our global locations

(UK, Tokyo, Dublin and Slough, Poland) alongside our US locations

Configured SNMP email alerts for Outlook to ensure we captured any off hour’s storage alerts for all Isilon (EMC) and Hitachi appliances.

Developed and implement backup and recovery strategies for critical systems.

Small team environment to service and maintain Global high end and mid-range storage systems (Hitachi, EMC, Tintri, Nutanix), FC switches (Cisco brocade) Backups (Commvault, Veeam and Cohesity).

Ensured data availability when requested by client-service.

24/7 on-call duties (rotation) to resolve any afterhours IT related issues to storage arrays and backups.

Communicated with the other infrastructure teams (DBA's) to troubleshoot and resolve related outages.

Required short distance travel to our DC rooms on a weekly basis.

Monitored backup jobs and troubleshoot issues as needed.

Devised and implemented the policies for storage and backup systems.

Participated in disaster recovery planning and testing.

E-DISCOVERY SR TECHNICIAN/ Forensic Collections

September 2011– 2015(Eden Prairie MN)

Traveled to client locations globally using FTK extractions kit to copy data and process back at headquarters.

Tracked and handled media according to chain-of-custody procedures.

Replicated customer electronic media (hard drives, tapes) to the network using proprietary tools.

Extracted data from a wide variety of compressed files including:( ghost, Encase, Zip, TrueCrypt, and BKF formats.

Partners in IT Inc. (Contractor)

July 2011– September 2011(3 months) Greater Minneapolis-St. Paul Area

Installed and configured, test updates, and maintained computers, peripheral devices and related software and hardware at Wells Fargo Locations

Troubleshoot, diagnose and resolve problems associated with applicable information technology equipment.

Communicating technical information to a non-technical audience

Used PointSec securities to ensure 100% encryption.

Performed system software upgrades for new Verifone interfaces.

Setup and installed Network printers on brand new PCs.

Education

ITT Technical Institute

Computer Science Technology

6/07-6/2011

ITT Technical Institute, Graduate (Bachelors)

United States Army

-(Heavy Wheeled Diesel Mechanic 9/1992- 9/2000)

•Responsible for overseeing all vehicle maintenance schedules in motor pool.

•Operated 2 ton trucks to lead convoy for military training.

•Served as a specialist, Rank E-4, in a motor-pool of 12 diesel mechanics.

•Responsible for the operation of boom assembly for removing 6.2-liter diesel engines for repair.

Skills:

Commvault Backup and Recovery

Disaster Recovery Planning

Windows Server Administration

Linux Administration

SQL Server

Oracle Database

Java

Python

Excellent communication and customer service skills

Accomplishments

14 years of IT experience in the area of E-discovery and IT Global Storage Engineering duties. Received numerous awarded compensations for Deployed archive to disk model which eliminated the use for LTO tape purchases and decreased monthly department cost by $100,000.00 and going above and beyond the clients’ expectations of delivery with a maintained 99% percent completion time for SLA

Contact this candidate