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Customer Service Information Technology

Location:
Lewisville, TX
Posted:
January 04, 2024

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Resume:

Kenya L. Brooks Sr.

**** ******* *****

Houston, TX 77032

Email: ad2f8p@r.postjobfree.com

Phone: 1-972-***-****

SKILLS

Cabling (10 years)* Cisco * DS3 * Sonet * T1 * Lin * Typing * Customer Service*

Mechanical Knowledge * CMMS * Maintenance * Conveyor Installation * Calipers * VPN

Blueprints * Networking * Machine Maintenance * Network Firewalls * Network Administration

Fiber Splicing * CNC * PLC * Injection Molding * Pneumatic * Hydraulic * Network Support

Machine Maintenance * Forklift * Power tools * Phone systems * Fax machines * Assembly

DNS * Operating Systems * TCP/IP * Ethernet * DHCP * VoIP * SQL * Disaster Recovery * Linux

Stocker * Unloader * Operate electrical digital grill * Electrician blueprint * Electrical helper

Scaffold * Hand Tools * W/ Microsoft Excel, Office, Word, and Outlook * Microsoft Exchange

Microsoft SQL Server * Disaster Recovery

Certifications and Licenses

CCNA November 2015 to Present

TWIC Certification

OSHA 10 Certification

Education

Ashford University

Bachelor of Arts in Information Technology Systems in Information Technology

Iowa City, IA

2014 to 2018

Louisiana Technical College

Electrician Certification

Hammond, LA

January 2007 to September 2008

Southeastern Louisiana University

Electrical Engineering

Hammond, LA

1998 to 1999

Amite High School

High School Education

1992 to 1996

Authorized to work in the US for any employer

WORK EXPERIENCE

K & L Technical Services – Texas May 2021 to Present

Telecommunications Technician

Responsible for installing, maintaining, and servicing a variety of telephone equipment, installing voice and data communication circuits, security cameras, panic systems, door access and cabling. Per work orders and project, and industrial specifications, duties also include planning network installations, troubleshooting outages, testing circuits and interpreting and preparing installation diagrams. Customer service, Time management, Complete surveys & quality audits as needed, Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion, and Adhere to existing company policies, standards and controls.

Outsource/Direct Line - Dallas-Fort Worth, TX August 2019 to May 2021

Data Center Technician

Routing & Switching Cable, Terminating, Dressing, Testing also Fiber Optics Cleaning, maintaining, and repairing building fixtures including lights, locks, windows, doors, window and door screens, flooring material, gutters, and drains, arranging/rearranging office cubicles, etc.

Donatech Corporation/L3 Technologies - Arlington, TX October 2017 to August 2019

Network Technician/DataCenter Technician

Routing & Switching Cable, Terminating, Dressing, Testing also Fiber Optics Cleaning, maintaining, and repairing building fixtures including lights, locks, windows, doors, window and door screens, flooring material, gutters, and drains, arranging/rearranging office cubicles, etc.

Tech USA - Fort Worth, TX August 2017 to October 2017

Mechanical Conveyor Installer

Read, understand, and utilize electrical and mechanical schematics and diagrams Trained and guided junior engineers, technicians, and staff members Planned, scheduled, and directed maintenance and technical response teams. Proficient in electrical test/repair equipment including DVM, oscilloscopes, hand tools, drill press, hydraulic press, calipers, micrometers, and vacuum leak detectors = Maintain and repair all company equipment including ultrahigh vacuum crystal growing machine, computer control system, hydraulics system, and harmonic drive = Performed preventative maintenance on chillers, cooling towers, pumps, chemical distribution systems, HVAC, and waste treatment system - Oversaw electrical equipment including breakers, transformers, and diode bridges - Repaired and maintained packaging equipment, conveyor systems, high water pressure systems, refrigeration units, and other food industry equipment = Worked with AC-DC motors, Servo drive, chain and metal belts, and gear boxes - Ability to adapt mechanical and electrical knowledge to a variety of industries Repairs and adjusts conveyor systems; using hand tools: Installs belts in machinery, tightens bolts, adjusts tension rolls straightens parts, aligns rollers, and replaces defective parts.

Amazon - Coppell, TX April 2017 to September 2017

Data Center Network Technician

Know the budget and purpose of use of computer systems by the company. installing and maintaining LAN/WAN/MAN hardware and software technologies. A Network Technician follows company standards for configuring and installing routers and switches. Also, Wiring Management,

patch panel, pulling, routing, dressing, and terminate cable. Also labeling and have 2 years with fiber optic. Network Technician

Xeriom - Fort Worth, TX November 2016 to April 2017

Data Center Network Technician

Know the budget and purpose of use of computer systems by the company. Installing and maintaining LAN/WAN/MAN hardware and software technologies, A Network Technician follows company standards for configuring and installing routers and switches. Pulling cable in trays, routing, mesh, terminating & dressing

Facebook Data Center - Fort Worth, TX April 2016 to October 2016

Data Center Technician II

Know the budget and purpose of use of computer systems by the company. Installing and maintaining LAN/WAN/MAN hardware and software technologies, A Network Technician follows company standards for configuring and installing routers and switches. Pulling cable in trays, routing, mesh, terminating, & dressing

Turner Industry Group - Baton Rouge, LA July 2015 to March 2016

Class B Carpenter/Maintenance

Build & Modify Scaffolds for Pipefitters, welders, boilermakers, etc. Also operate forklift to carry loads and unload trucks

Turner Industry Group - Baton Rouge, LA May 2014 to July 2015

Maintenance Tech

Changing light fixtures, strip painting on floors, housekeeping, changing soap & paper towels dispensers. Repair/installed what was needed.

References upon request



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