BRYAN A. BAEZ

MONTES

B

M Jarrell, Texas *****,

254-***-****

ad2f8c@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

• Customer Service • Hardware Diagnostics • Technical Support

• Information Protection • Software Installation • Network Diagnostics EXPERIENCE

Electrical Supervisor October 2019 - Current

IES Residential Leander, Texas

• Helped 50% of times workers complete tasks with hands-on assistance at job locations.

• Maintained 2023 code compliance for all jobs with strict conformance to quality standards.

• Managed site safety through improved training and inspection strategies.

• Oversaw subcontractor quality control and accountability.

• Monitored more than 12 employee activities and assigned tasks to cover demand. Senior Information Technology Specialist July 2016 - Current US ARMY Austin, Texas

• Diagnosed and resolved technical hardware and software issues 50% of the time.

• Guided 12 or more users with troubleshooting using diagnostic tools.

• Concurred with staff to address and resolve complex issues.

• Identified and resolved issues using software and hardware.

• Scheduled 100% service maintenance for damaged hardware and software. Rural Mail Carrier Associate January 2018 - October 2019 United States Postal Service Kyle, Texas

• Coordinated efficient deliveries by sorting and organizing mail and parcels.

• Prepared mail for delivery or transportation with proper bundling.

• Delivered exceptional customer service in every interaction, including answering questions and describing services.

• Loaded mail and parcels into vehicles following route plan. Construction Laborer October 2017 - January 2018

Prota Inc. Austin, Texas

• Utilized wood screws, nails, dowel pins or glue to assemble and fasten materials to make framework or props.

• Assisted with organizing supplies and setting up equipment.

• Took and recorded measurements with high degree of accuracy.

• Cleaned and prepared surfaces for finish work.

• Read plans, instructions or specifications to determine work activities.

• Followed safety protocols to reduce health and safety risks. EDUCATION

Survey and Topography

Universidad De Puerto Rico, Mayaguez

• Member of Fraternity Alpha Beta Chi

• Obtained Scholarship Sports Scholarship

Computer Science

Universidad Interamericana De Puerto Rico, San German

• Member of Fraternity Alpha Beta Chi

High School - Drafting May 2015

Escuela Ocupacional Y Tecnica De Yauco, Yauco

• Member of Fraternity Phi Eta Sigma

• Member of Yauco High Track and Field Team