Monica Calvo

Visalia, CA ad2f7z@r.postjobfree.com 559-***-****

Objective:

Detail-oriented and self-motivated customer service professional with over 15+ years serving accounts receivable, billing, collections, and customer support. Seeking an opportunity to utilize exceptional communication, critical thinking, and organization to benefit BoltHouse Fresh Foods.

Skills:

Type 55+ wpm

Organized & ability to prioritize

Adherence to office policies & procedures

High level of attention to detail

Bilingual in Spanish (intermediate)

HIPAA certified

High volume call center

Customer service

Leadership & team skills

Office Manager experience

Billing & collections

Ability to work on a team or independently

Operate computer, fax/copy machine

Time management

Punctual & dependable

Data entry alpha/numeric

Ability to work under pressure

Work History:

Sept 2021 to current Stay In The Game Remote

Accounts Receivable

Billing and Dispute Resolution

Reconcile Customer Accounts to Ensure Accuracy

Process Customer Payments

Quickly Responded to customer questions regarding payment and billing

Coordinated with Senior Leadership to identify problematic accounts and reduce company exposure.

Maintain Accurate Records of Account

May 2021 to Family Healthcare Network – Billing Dept Visalia, CA

Sept 2021 Input patient insurance - verification/eligibility

Data entry

Claim processing

Sliding scale application review

July 2020 Visalia Dermatology/LA Laser Skin & Cancer Institute Visalia, CA

to March 2021

Patient scheduling

Create new - update patient demographics

Upload patient referrals/authorizations

Answer multiline phones

Patient check-in and out process

Verify patient insurance eligibility - Collect co-payments

Prepare patient charts for upcoming appointments

Insurance verification using Availity, Health Net and Noridian portals

Daily use of HER (EMA/Modernizing Medicine)

July 2000

to Mar 2019

UPS - Administrative/Credit Associate - Finance & Accounting Visalia, CA

Accounts Receivables

Account Reconciliation

Billing resolution

Correspond with assigned customers to answer questions or billing concerns

Prepare financial documents/trial balances

Compute debt repayment schedules

Team leader – schedule monthly meetings and update team audit standings

Discuss account status or activity with customers

Proofread documents, records, or other files to ensure accuracy

Trained temporary & new hire employees

Coordinated weekly/monthly conference calls with 3rd party accounting companies

Education:

Milan Institute - Visalia, CA

Certified Administrative Medical Assistant

June 2020

Dinuba High School - Dinuba, CA

Diploma

Professional References:

Kris Walker Bruce

Former Specialist

UPS – Visalia, CA

ad2f7z@r.postjobfree.com

559-***-****

Reba Ortiz

Former Supervisor

UPS-Visalia, CA

ad2f7z@r.postjobfree.com

559-***-****

Volunteer:

Relay for Life ~ United Way of Tulare County events ~ The Bethlehem Center ~ Girl Scouts of America ~ Women’s Leadership & Development ~ Visalia Police Activities League (PAL)

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