Kevin Lionheart ~ ad2f72@r.postjobfree.com 323-***-**** – Stonecrest, GA

SUMMARY

A highly responsive and effective IT Management Professional with expertise in supporting client’s internal IT infrastructure. Excellent soft skills developed from experience with executive professionals in the Medical, Education, Real Estate, and Manufacturing industries. An independent team player who is able to self-teach and train others. PROFESSIONAL EXPERIENCE

Beckton, Dickinson and Company, Denver, CO (Remote) August 2018 - October 2023 IT Management, Lead Infrastructure SME (Worldwide Locations - 80k Users - 200k+ devices)

● Administration in Microsoft Azure (Azure AD, Powershell, Cloud Networking, Virtual Machines, Virtual Desktops, Azure Storage, Enterprise Applications)

● Tenant level administration with Microsoft Office365 Administration; Exchange, SharePoint, Teams, OneDrive, PowerShell, etc.

● Security audit compliance, data backup, disaster recovery, employee training, etc; HIPAA, SOC2, FedRAMP, Symantec, CloudStrike

● Managed on premise and virtual servers; AWS, VMware, WinServer 19

● Manage and deploy active directory services; Microsoft Active Directory, JumpCloud, Okta.

● Manage and deploy MFA, SSO, and SAML; Duo, Microsoft, Google, Salesforce, LastPass

● Perform MDM management for both internal and customer devices; WorkspaceOne (AirWatch), JAMF, Microsoft Intune, Ansible.

● Endpoint imaging, lifespan, and security; Apple Configurator, ManageEngine, Acronis, Macrium, CloneZilla, Broadcom, etc

● Renegotiate vendor accounts reducing costs while increasing staff efficiency.

● Redefine equipment handling processes, increasing customer order accuracy using Salesforce.

● Rebuilt network infrastructure without operation downtime; PaloAlto, HPe, Aruba.

● Manage international desktop support of all hardware and software on iOS, macOS, Windows, Android, Linux, etc.

● Responsible for SaaS, PaaS, and IaaS Managed Application customer support

● Managed and maintained data storage, file servers, print servers

● Responsible for onboarding/offboarding, including employee orientation.

● Perform network installation and administration - firewall, switches, load balancers, sd wan, access points, ups, ie: Palo Alto, HP/Aruba, Wireshark

Children Of Promise Schools, Los Angeles, CA April 2015 - August 2018 IT Director (4 Locations - 1550 Users - 1725 devices)

● Tenant level administration with Microsoft Office 365 and Google Domain, Email, GoogleDrive, etc.

● Performed department budget management and negotiation.

● Planned and deployed Google infrastructure, including 450 Chromebooks.

● Provided Help Desk support of Apple iOS/macOS, Google Chromium, and Windows devices.

● Designed and installed remotely managed network infrastructure.

● Managed all facility systems including network, video surveillance, keycard, VoiP telephone, time clock, intercom, security alarm, fire alarm, and ethernet lighting.

● Implemented new software solutions such as ZenDesk, WebRoot, etc.

● Established new vendor contracts and renegotiated existing vendor relationships.

● Trained school administration and teaching staff on implementation of technology to enhance the end-user educational experience while improving assessment scores by 20%.

● Founded a middle school technology elective teaching Office365 and Gsuite applications while raising keyboarding proficiency of students by 60%.

The Anderson Estates, Los Angeles, CA June 2015 - August 2016 Technology Consultant (37 Locations - 1500 Users)

● Merged 15 locations into 6 communication networks.

● Established a disaster recovery plan with local and cloud data backups -VMware, Dropbox, Google Drive, Acronis, etc.

● Opened 9 new locations deploying Cisco (Meraki), SonicWALL, Dell, HP/Aruba, OpenEye cameras, etc.

● Implemented remote support systems using Bomgar, SolarWinds, RDP, VPNs, and ITGlue.

● Designed and assembled next-generation computer solutions to improve video rendering time by 80%.

● Created and managed Windows Servers 2012 for active directory, file storage, printer management, etc.

● Performed recruitment, training, and management of IT Technicians. Stolle Machinery Co, Denver, CO March 2012 - April 2015 IT Technician (350 Users)

● Led technical research and documentation to provide continuing innovation, reduced cost, and improved efficiency through best practices and policies.

● Developed IT support SLA system to ensure 24hr response time for live and remote support. Corning Incorporated, Corning, NY July 2005 - March 2012 R&D IT Technician - 3500 Users

● Supported users with Active Directory administration, server maintenance, software licensing, and hardware tracking. Kevin Lionheart ~ ad2f72@r.postjobfree.com 323-***-**** – Stonecrest, GA EDUCATION

Corning Community College - A.A.S. in Liberal Arts July 2009 REFERNCES

● Beckton Dickinson & Company - Sr. Manager, Software Engineering Jon Pigg 720-***-****

● Children Of Promise Schools - Board of Directors David Leonard 607-***-****

● The Anderson Estates - Owner Billy Anderson 706-***-****

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