Accomplished Information Technology Professional with 20+ years of experience. Demonstrate ability to quickly master new technology, proven problem solving and research skills with the ability to communicate at all levels of the organization. Multitalented IT leader skilled at supporting, developing personnel, and training end-users.

Profile

LEADERSHIP: Build high-performing teams by insisting on high standards, leading by example and communicating in terms users understand without confusing jargon.

VERSATILITY: An energetic and extremely competent IT Leader who blends easily into different work environments – academia, public, non-profit and private sector.

SERVICE: Skilled at all aspects of implementing and managing risks and threats within the organization. Including new and emerging threats, existing and new technologies and workforce trainings.

Technology Expertise

Microsoft Windows Desktop OS – XP, Vista, 7, 10, 11

Backup Exec Backup Solutions

Microsoft Windows Server OS – 2003, 2008, 2012, 2016

TCP/IP – Tools and Usage

Microsoft Office Expertise – 2003, 2007, 2010, 2013, O365

Adobe PDF Tools and Solutions

McAfee Security Solutions – AV, ePO, Malware, encryption

Marketing Media Tools

Windows Deployment Service – Manage & Maintain

Microsoft Certified Professional

MEMRI.ORG 2022-2023

Director of IT

Reforming the business network, cloud, hardware and software availability of critical services

Manage all documentation and project communication reports

Speak daily with personnel ensuring contract protocols are satisfied

Applied major alteration to the existing infrastructure of the organization but increasing speeds

Supervise the operation of network security at all company levels

Implemented new Technologies and made recommendations to improve IT processes

Guiding implantation of enterprise security strategy for network and hardware, recovery solutions, data protection and endpoint protection

Satcom Direct/COMSAT INC. (previously Airbus Defense and Space) Herndon, VA 2010-2022

Senior IT Desktop Support Manager/Senior IT Analyst/Facility Security Officer

United States Secret Clearance

Provide support to end users for all software and hardware needs at three locations

Allow access to applications, servers and groups in AD through group policy

Negotiate and procure IT equipment including laptops, workstations, servers and software

Communicate at all levels of the organization with the ability to explain all necessary terminology

Deploy applications and patch machines through DesktopCentral, control security including encryption, antivirus, malware and intrusion in McAfee EPO

Office 365 deployment through Azure

CISCO phone deployment, DeepNet two factor authentication, VMware, MaaS360, Data Center move and setup

The International Monetary Fund, Washington DC 2004-2010

Senior IT Analyst

Troubleshoot hardware, software including Windows XP, Vista, Office, Outlook and other custom Fund applications

Started the Laptop Surgeon Program – which improved end users’ satisfaction and drove service tickets down by 40%

Project Coordinator of the Office 2003 and Windows XP SP2 migration by managing and coordinating with in house SME

Managed the IT testing Lab for all hardware and software development and deployment

Responsible for updating, reporting and closing Problem Management cases within the organization – meeting or exceeding Service Level Agreement

Provided Senior support to the Tier 1 and 2 software and hardware teams

Utilized Marimba to automate software distribution to all machines

IT Divisional Project Lead during the moves and deployments

Human Genome Sciences, Inc., Rockville, MD 2002-2004

Senior System Support Analyst

Key and Lead member of small Customer Service Team

Primary support engineer for CEO, Senior Officers and their staff – chosen above other Support Engineers due to skill and experience

Aggressively negotiated significant cost savings for IT Budget

Researched, designed, and implemented an Employee Purchase Plan – drove down enterprise costs for hardware and software

Implemented new hardware and software standard and defined the policy for the “Home User” setup and support for the use of broadband to connect via VPN

Audio/Visual Team Lead – supported multiple conference room equipment. Worked with vendor to design and implement all changes and improvements to the Audio/Visual equipment

Reduced service tickets close times by 20%

Meds Publishing, Burtonsville, MD 2000-2002

IT Manager

Managed a team of 4 technical and support engineers – responsible for Help Desk, Network, Servers, Security and day-to-day Operations

Negotiated prices of new hardware and software with vendors to reduce capital cost

Managed and maintained tight control of budget – kept expenses consistent year to year

Developed and implemented new corporate internet and network security policies

Designed, implemented and administered a new Windows 2000 and Exchange 2000

Led the team in deployment and maintenance of desktops and laptops

Celera Genomics, Rockville, MD 1999-2000

Manugistics, Inc., Rockville, MD 1998-1999

Education and Professional Development

B.S., Mass Communication, Minor: Business Towson University, Towson, MD

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