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Help Desk Information Systems

Location:
Silver Spring, MD
Salary:
90000
Posted:
January 04, 2024

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Resume:

MICHAEL C. SALAS-MCKEE

*** ****** ******

Waynesboro, PA 17268

ad2f5m@r.postjobfree.com

860-***-****

https://www.linkedin.com/in/michael-salasmckee

Professional Summary

Information Technology Specialist / IT Project Manager / Program Analyst in Defense Information Systems Agency active duty NCO with 10 years of leadership and extensive help desk technology management and coordination capabilities including communication technology, hardware/software acquisitions administration, logistical support. These experiences are complemented with a driven, enthusiastic, creative problem solving with strong communications skills and extensive experiences in diverse and inclusive project management/coordination. Skills Summary

● CompTIA Security+ ce

Certification

● TS/SCI Military Security

Clearance

● Project Management

● Team Leadership

● Help Desk Management

and Implementation

● VTC Systems

● Active Directory

● Microsoft 365 including

Teams, SharePoint, Access

● Customer Service

● Supply Management &

Purchasing

● Public Speaking

● Problem Solving

● Critical thinking

● Attention to Detail

● Research

Work Experience

Mission Support Administrator 07/20 - Present

Defense Information Systems Agency/Joint Staff Support Center 9200 Amber Dr

Fort Detrick, MD 21702

Defense Information Systems Agency (DISA) Joint Staff Support Center, Mission Support Administrator in a Joint military and civilian environment including Video TeleConference Administrator, Supply and Logistics Officer.

Served in a nominative/selectively manned Joint Geographically Separated Unit (GSU) as the VTC Administrator in the Mission Support Branch, Directly supporting seven enclaves delivering operational capabilities to the Secretary of the Defense (SecDef), Chairman of the Joint Chiefs of Staff (CJCS), the Joint Staff (JS), Defense Information Systems Agency/leadership, the National Military Command Center Site-R, and other Department of Defense (DoD) activities. Oversight of acquisitions and logistics of a $1.8M annual budget, and manages a $6.4M Video Teleconference (VTC) system that provides Command and Control (C2) Continuity of Operations

(COOP) for the National Military Command Center (NMCC). Leads monthly Emergency Relocation Group (ERG) orientation tours at Raven Rock Mountain Complex (RRMC) Site-R. Michael Salas-McKee

Acted as Facility Work Order Manager, the Telephone Control Officer, Vehicle Control Officer. As Supply Officer and holder of a Government Purchase Card (GPC), has conducted over 50 purchases totaling $65,000 of equipment and software.

Presided as President of Unit’s Booster Club, and currently as Treasurer of Unit’s Booster Club, organizing events and funding for the morale of the military members and civilian workforce. Help Desk Technician / System Administrator 09/19 – 07/20 704 Military Intelligence Brigade

Fort George G Meade, MD 20755

Served as the Senior Help Desk Technician and System Administrator for the 704th Military Intelligence Brigade S6, providing technical support and services to over 1,800 Battalion and Brigade planners and rapidly deployable Soldiers, in order to conduct global cryptologic operations for the National Security Agency (NSA) and Army commanders. Provided technical assistance and support through a Remedy system for incoming queries and issues related to computer systems, software, and hardware; installs, modifies, and repairs of computer hardware and software. Using Active Directory, created over 170 unclassified and classified network accounts, maintaining oversight of the Organizational Unit network compliance. Led an overnight 5-person team conducting a 2-week LCM project replacing 65 workstations of the Brigade Command Group in a Secure Facility (SCIF). Assisted in Brigade wide migration of over 250 systems to a newer version of Windows 10, providing minimized user downtime and mission readiness. Led technical training as the Company 25B NCOIC, focusing on standards of CompTIA Network +, Security+ and IT Fundamentals.

Orderly Room Non Commissioned Officer 08/18 – 09/19 704 Military Intelligence Brigade

Fort George G Meade, MD 20755

Served as Charlie Company, Military Intelligence Brigade Orderly Room NCO leader, transforming it into a reliable and streamlined office support center.. Created, implemented and digitally secured a new Company Personal Identifiable Information (PII) tracker vid Microsoft Access database to assist Company leadership in case of serious incident reports. Worked with Company Training Room and Battalion S1, keeping up-to-date tracker of all deployed and TDY personnel. Worked with the Training Room and Company Command Team to ensure mission readiness and Company vision. Perfected the Company TASP to recognition as top Company Program in the Brigade. Organized and narrated 5 Officer promotion ceremonies. Assisted in the planning, development, and execution of the Battalion transition to MOS-based Company Training Time, as one of the Company’s 25B experts and teachers.

Information Technology Specialist / Help Desk Technician 07/15 – 07/18 94th Army Air and Missile Defense Command S: SSG Edward Singleton 94 AAMDC P: 808-***-****

Fort Shafter, HI 96858 40+ hrs/w: Grade E2-E4

Michael Salas-McKee

Served as the Lead Help Desk Technician for the 94th Army Air and Missile Defense Command G6, providing technical support and services to over 200 Soldiers, five G shops, and a 1 star Command Team, in order to conduct defense operations of the Pacific Missile Defense units. Provided technical assistance and support through a Remedy system for incoming queries and issues related to computer systems, software, and hardware; installs, modifications, and repairs of computer hardware and software.

Assisted with access and information updates to unit SharePoint. Assisted unit LCM transition from desktop towers and installation of over 200 laptop workstations. Part of Help Desk Team of imaging and implementation of 15 HP tablet workstations for Command Team and Shop leaders. Participated in bi-annual military field exercise with counterparts across the Pacific, setting up command tents, configuring server stacks, installing network systems, and maintaining network until close of exercise. Supported G6 and unit as the Army Training and Certification Tracking System

(ACTCS) Administrator.

Education

08/19 – 06/24 Applied Science in Military Technology Leadership Thomas Edison State University, Trenton NJ 08608

08/11 – 05/13 Mathematic and Music Studies

Eastern Connecticut State University, Willimantic CT 06226 Professional Training

07/23 Project Management Professional Bootcamp, Phoenix TS 06/23 CompTIA Cloud+, Phoenix TS

03/22 Introduction to Project Management, Phoenix TS 10/20 CompTIA Security+, Phoenix TS

04/17 Basic Leaders Course, NCO Academy Hawaii

09/15 CompTIA Network+, PearsonVue Academy

06/15 25B Advanced Individual Training, Army Signal School at Fort Gordon, GA Honors and Awards

2023 Joint Service Commendation Medal (Joint Chief of Staffs) 2023 Defense Information Systems Agency of Joint Meritorious Unit Award 2022 Army Good Conduct Medal

2022 Joint Staff Support Center 4th QTR 2023 Award Winner 2022 Award of Joint Chiefs of Staff Identification Badge 2021 Defense Information Systems Agency Joint MeritoriousUnit Award 2020 Army Achievement Medal

2019 Army Good Conduct Medal

2018 Army Commendation Medal

2017 Army Achievement Medal

2017 NCO Prof. Dev. Commandant’s Ribbon, List for BLC 2016 Army Good Conduct Medal

2015 Army Achievement Medal

References available upon request



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