Project Management Manager
Resume:
Dale Ross – PMP
602-***-**** ****.*******@*****.*** linkedin.com/in/dale-ross-a9667721
20+ years of project management, programming/development experience. Remedy, Magic, Azure, DevOps, and SNOW project management packages and waterfall hybrid, experience for development and bug tracking. Lead teams over multiple time-zones, with cross department members and disciplines. Extensive experience in documenting requirements, gap analysis, documentation creation, problem management, risk assessment and mitigation. Well versed in software integration and migrations. Routinely handled multiple projects ongoing as well as assist others on projects as backup.
PMP Certified
Infrastructure, payroll support, software development experience Quick learning with new functions as well as systems and processes. Fully versed on entire Microsoft suite – Project, outlook, excel, word etc. 17 year EDI subject matter expert. Lead troubleshooter for transfer processing. Remedy and ServiceNow experience – Management of help desk ticketing system. Full corporate application creation and yearly updates. Recognized for automation process resulting in a savings of 2.5 full time person hours. Extensive Infrastructure experience updating data center switching with full redundancy. Documentation creation/implementation
Coordination with global cross functional teams and contract programmers. Strategic thinker
Applied Industrial Technologies
Customer Service & Sales Rep
Ronnie Bourgeois **********@*******.*** 303-***-**** Provide professional and timely support to our sales team and customers. Partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships. Customer inquiries, quotes, order processing, expediting / returns Sourcing parts Assist in generating sales
Dedicated to MolsonCoors onsite and regularly walk job sites with clients and vendors to solve issues and source parts for various machines, processes or projects. MolsonCoors Oct 2021 – Sept 2022
Asset Care Support Engineer Elizabeth Norris
*********.******@***********.*** 720-***-****
Create documentation to standardize processes and provide a structured library to support in person training.
Create Bill of Materials (BOMs) in SAP into a standard format.
Verify the BOMs against what is actually in the field being used.
Work order process updates for current processes for equipment. DaVita Oct 2020 – Feb 2021
Contract Project Manager Trent Tarkenton PMO
Manager 720-
261-4769
Provide project leadership for Health Information Exchange (HIE) project mandated by law.
Work with executive committee to confirm the project scope, goals, success criteria and timelines.
Track issues and action items, create project charter, schedule, stakeholder identification and notification.
Gather SME requirements, task estimates, work breakdown structure.
Monitor project budget and burn rate to insure sufficient money and human resources for project success.
Create and monitor and change orders that may affect the scope.
Weekly status updates for executive staff and monthly budget forcasting. Visa Oct 2019 – April 2020
Contract Project Manager/Coordinator James Torrise Sr PM ********@****.***
Project specific for the update for 400+ data center high speed switches. Worked with internal engineers to test then upload new IOS for Arista network devices in the data center and office hubs.
Infrastructure project to create, manage and report on security updates using ServiceNow for the staging of OS code for core Arista network devices.
Track the completion of staging for each device and the upgrade process for infrastructure.
Host Q&A meetings for stakeholder affected by the IOS updates and get sign off as needed for differing SLA levels.
Report weekly on progress of infrastructure activities. Immerge May 2019 to June 2019
Project Manager Jason Gross COO 305-***-****
******@*******.***
Use Azure DevOps to control development and track work, bugs and new features for mobile software, in house tracking software and database fields for Power BI.Document all processes for workflows, data and process improvement.
Kaiser Permanente, Greenwood Village Colorado
November 2014 to September /2018
Project Manager Rob Baltzer SR Manager
301-***-**** ***.*.*******@**.***
Use Remedy and ServiceNow (SNOW) for project management of hardware changes, software patching/security/update deployment and change management.
Created documentation for lessons learned and documentation for processing for the next change and for the end users/testers for project management.
Manage hardware repairs, coordinating and executing the repairs overnight as project manager.
Experience working in diverse discipline environment to get agreement on scheduling software installs, migrations and updates.
Managed projects coordinating and executing software and security updates, reboots and network restructuring.
IHC Health Solutions, Phoenix, AZ
May 2004 to May /2014
Project Manager Gary Ackerman, Sr Web developer 815-***-**** ***********@****.***
Third party insurance administion company.
SME for EDI with external clients to transfer applicant information and plan selections.
Managed help desk with 2 direct reports, using Remedy and Magic for change control.
Managed pool of 6 contract programmers using waterfall development method for EDI projects.
Created IT corporate documentation process and forms.
Created documentation for entire EDI process and file transfers.
Created then managed 54 on-demand individual applications for data interface systems and one nightly batch process for 950 products included in one data file destined for 13 different systems/databases.
Managed, Designed, analyzed and created fully automated document image import system that saved 2.5 FT position hours vs manual scanning and indexing.
Created full automation for both testing and production flows.
Lead troubleshooter for EDI and file transfers.
Education: Otero Junior college – AAS Degree – Computer information specialist 1988
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