Customer Service Store Manager

RH Ronald Harris

Sicklerville, NJ ***** 609-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

SKILLS Effective Working Relationships

Stock Management

Constructive Feedback

Problem-Solving Strengths

Strong Multitasking Skills

Sales Analysis

Shrinkage Control

Performance Monitoring and

Evaluation

Marketing and Advertising

Inventory Control

Visual Merchandising

Staff Management

Hiring Management

Customer Service

Staff Relations

Staff Recruitment

Scheduling Knowledge

Management Training

Persuasive Negotiations

Manage Operations

Credit Terms Determination

Mathematical Calculation and

Reasoning

Sales Promotion

Retail Effectiveness

Strategize Business Plans

Desktops, Laptops and Mobile

Devices

Retail Objectives

Inventory Tracking and

Management

Merchandising

WORK HISTORY RETAIL STORE MANAGER 10/2003 to CURRENT AT&T

Managed store organization, maintenance and purchasing functions. Trained team members in successful strategies to meet operational and sales targets.

Resolved customer service issues promptly.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Completed routine store inventories.

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs. Optimized store displays and appearance via strategic merchandising. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Established and optimized schedules to keep coverage and service in line with forecasted demands.

Answered questions about store policies and addressed customer concerns.

Maintained customer satisfaction with quick and professional handling of product returns.

Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Generated repeat business by developing and maintaining strong team of Number employees devoted to customer service.

Coordinated weekly conferences with store associates to communicate sales and customer service goals.

EDUCATION High School Diploma Academic 06/1992

Willingboro High School, Willingboro, NJ

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