KEVIN J MUISE JR

ad2f4r@r.postjobfree.com 1-508-***-**** Mendon, MA 01756

Summary

Seeking a full-time role which will allow me to utilize my organizational skills, customer service experience and my warehouse operations skills to positively impact our operations and customers. My passion and desire to exceed customer expectations will enable me to provide world class customer service while driving continuous improvements.

Dependable employee with excellent interpersonal and communication skills. Strong multitasking skills with excellent customer facing skills. Self-motivated with experience in initiating positive outcomes for company and clients. Committed and dedicated to safety precautions and promoting a work environment.

Skills

Reporting and documentation

Manual dock chain pulling

Materials handling and transport

Microsoft Excel, Word, Outlook

Facilities maintenance

Warehouse operations

Materials transport

Adaptive team player

Dependable and reliable

Mentoring and training

Merchandise stocking

Inventory tracking

Experience

Warehouse Yard Marshall Amazon DAS9 - Plymouth, MA 06/2021 - Current

Loaded and unloaded trailers with care and efficiency.

Reviewed work orders to determine work assignments and material and equipment needs.

Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.

Packaged finished products for shipping by shrink-wrapping, boxing and labeling.

Maintained inventory records with timely updates.

Assembled customer orders from stock and staged completed orders on pallets or shelves.

Used daily production sheets or work tickets to accurately record quantity of units handled and moved.

Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.

Sorted and staged parts in racks or other designated areas.

Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.

Scanned products to provide accurate tracking using warehouse management system.

Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Juggled shift duties, prioritizing immediate tasks to streamline operations.

Warehouse Yard Marshall Amazon DCB 08/2020 - 06/2021

Established and maintained good relations with customers, vendors and transport companies.

Monitored work areas for cleanliness and functionality and removed obstacles for safety.

Used pallet jacks to move items to and from warehouse locations.

Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

Received deliveries, scanned packages and updated orders in internal database.

Recognized defective material and reported issues to management.

Counted and stocked different types of merchandise to comply with inventory control tag requirements.

Staged and sorted multiple types of products for loading.

Generated warehouse shipping documents, packing lists and invoices.

Examined packages and goods for damage and notified vendors of replacement needs.

Satisfied reporting requirements with timely and accurate logging of daily activities.

Managed warehouse system updates to increase productivity and reduce errors.

Merchandise Fulfillment Yard Marshall transportation 12/2019 - 08/2020

Scanning and managing inventory for accurate loading of merchandise for truck delivery.

Sheet Metal Worker Northeast Mechanical Solutions 02/2019 - 09/2019

Utilized tools and machinery to create ductwork for both commercial and residential areas

Food Service Leader Cumberland Farms 03/2017 - 01/2019

Directs and assists all customers with their Chill Zone, beverage and sandwich purchases

Inventory and supply control for entire food and beverage service

Cash Register operation and shift record keeping

Oversee cleaning and quality control of equipment and store appearance

Supervise employees to ensure operational excellence of store during scheduled shifts

Engage with customers during their shopping experience to provide the ultimate customer experience

Warehouse Worker Quarries II INC Expressions Footwear 11/2016 - 03/2017

Ensure prompt and accurate handling of merchandise through process efficiency

Monitor the accuracy of orders and inventory

Guarantee all safety rules and procedures are followed

Confirm assigned equipment and work areas are neat, clean and well organized

Maintain warehouse appearance through trash removal and clearing isles of debris

Customer Service Representative EMC Corporation - Hopkinton, MA 06/2016 - 08/2016

Review and evaluate employee phone usage to ensure company policy compliance

Developed and delivered weekly reports to area managers for corrective action where relevant

Documented process to track requests, problems and solutions.

Product Engineering Inventory Intern EMC Corporation - Hopkinton, MA 06/2014 - 08/2014

Material and develop excel reports to finance leads for inventory and financial accuracy

Implemented a process with leadership to rotate equipment according to lease agreement

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education and Training

Mount Saint Charles Woonsocket, RI 06/2014

High School Diploma

Google IT Support – 5 Course Certified with Coursera

Operating Systems and You: Becoming a power User

System Administrator and IT Infrastructure Services

IT Security: Defense against the digital dark arts

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

IBM Certified

IBM Customer Engagement Specialist Professional Certification

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