Customer Service Care

Email: ad2f4f@r.postjobfree.com

Telephone: 281-***-****

, United States of America.

Toriseju afolabi

CAREER OBJECTIVE

Resourceful, Caring and friendly customer service professional coordinator with over 5 years hands on experience in telephone customer service including sales technology support and customer care. Familiar with major customer service software and conflict resolution and possess a positive attitude. I aim to use my proven skills to effectively fill the managerial role in your company when give the opportunity.

PROFESSIONAL

EXPERIENCE

May 2019- Present

CUSTOMER CARE MANAGER LASELLE CONSULTANTS

Handles over 50 + calls daily,with duties including signing up new customers,retrieving customer data, presenting relevant product Information and canceling service.

Resolve customer issues

Received an average of 85% customer satisfaction to date,15% higher than the company’s average

Trained some new employees on how to enter customer data and organizing customers interaction logs

Remained courteous and calm even during moments of customers dissatisfaction.

Provide basic technical support for clients on a wife range of company products

Fostered collaboration amongst my team mates

CORE COMPETENCIES

●Strong leadership skills

●Effective communication and interpersonal skills capable of maintaining relationships

●Negotiation skills

●Risk management

●Organization and planning skills

●Excellent analytical and problem-solving abilities

SKILLS

●Strong interpersonal and communication skills

●Exceptional organizational and time management skills

●Excellent listening skills

●Problem solving skills

●Analytical skills

●Team player

●People management skills

●Ability to deliver under pressure

PROFESSIONAL EXPERIENCE

Ark Resources -Advertising and production company. May2013- August 2017

Role: Project Coordinator

Project Objectives: The project was to develop TV commercials to

create more awareness for the use of mobile phones and internet

services, and it ensured a huge increment in the sales of data

services and internet packages.

Key Accomplishments on Projects

●Conducted and facilitated workshops with Identified stakeholders

●Conducted interviews to elicit and document functional and non-functional requirements

●Facilitated workshops between business stakeholders and vendors

●Created requirements traceability

●Managed requirements and communication

Key Deliverables: Partook in focus groups, brainstorming sections, use of questionnaires and interviewed customers to find out what the customers need to improve sales and quality of the product.

Projects- Production of Airtel television commercials

Role- Project Coordinator

Project Objective: To improve the sales of data and the use of

internet services in Airtel.

Key Accomplishments

●Oversaw progress to make sure goals were met

●Managed stakeholder communications and engagement

●Managed deadlines and workflow.

●Ordered supplies and equipment’s for the projects

Key Deliverable: Project Schedule, Project repository and project charter approvals

EDUCATION

BACHELOR OF SCIENCE IN BANKING AND FINANCE

Olabisi Onabanjo University Ogun State, Nigeria

REFERENCES

Upon Request

Contact this candidate