Customer Service Representative

Andrea Davis **************@*****.*** 513-***-****

SKILLS

Extensive experience supervising a team effectively while utilizing conflict resolution techniques, a variety of management skills including: word processing, a meticulous work ethic In fast-paced environments, as well as offering a quality customer service experience.

EXPERIENCE

TriHealth Corporate Offices 4600 Wesley Ave, Cincinnati, OH - Appointment Coordinator 10/2022 - Present

●Process customer appointments in a courteous, efficient and timely manner

●Actively and consistently support all efforts to simplify and enhance the customer appointment scheduling.

Manage customer interactions professionally and efficiently.

Spectrum Communications 11325 Reed Hartman Highway Cincinnati, OH - Customer Service Representative 2/2019 - 7/2020

●Process customer orders in a courteous, efficient and timely manner

●Actively and consistently support all efforts to simplify and enhance the customer experience.

●Manage customer interactions professionally and efficiently.

Drea’s Beauty Bar: Cincinnati, OH - Managing Cosmetologist & Owner 6/2018 - Current

● Coordinated appointment book, advertisement and retail for regular clientele of 40-50 people per week.

● Collaborated with local stylists and partners to maintain business and clientele, running specials as needed to capitalize on key times of year.

Hallmark Cards: Rookwood Commons & Pavilion, Cincinnati, OH - Shift Supervisor 3/2016- 7/2019

● Organized inventory, advertisement for retail stock, and staffing needs.

● Managed finances for the store and tracked staff achievement towards sales goals.

● Demonstrated knack for company engagement practices and was promoted within 6 months of hire.

Nephew’s Beauty Salon, Cincinnati, OH - Managing Cosmetologist 2/2013- 6/2018

● Hosted entertainment events and hair shows in order to increase company status and community revenue.

● Led and supervised 3 stylists, 3 barbers, and 1 nail technician while maintaining customer service needs for over 100 clients in total per day.

EDUCATION

Moler-Hollywood Beauty Academy, 6142 Montgomery Rd, Cincinnati, OH 45213 - Licensed Managing Stylist: May 1994

Withrow High School, 2488 Madison Road, Cincinnati, OH 45208 - Graduated: June 1990

REFEREES

● Ty Quick, 30 Year Client & Educator - 513-***-****

● Tina Smith, 15 Year Client & IRS Employee - 513-***-****

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