Customer Service Data Entry

My objective within your company is to succeed in a stimulating and challenging environment, building the success of the company while I seek advancement opportunities and build success in an environment of growth and excellence.

SUMMARY OF QUALIFICATIONS

●Provides extensive communication skills and knowledge, public speaking and professional workplace communication experience. Exceptional personalized customer service with an attitude that is approachable, friendly, calm, driven and confident.

●Data entry experience

●70+WPM with 100% accuracy

●Advanced in Google Mail/Applications, Outlook, MS Word, Excel, Power Point, and adobe

●A+ Certification

●Cisco Certification

●Xerox Certification

●Exceptional computer, graphic design and social media marketing skills

●Detail oriented as well as deadline driven

PROFESSIONAL EXPERIENCE

Assa Abloy Global Marines, Fort Lauderdale, Florida

February 2023 To Current

Responsible for Technical Service & Support

Traveling to clients globally

Troubleshooting Evolis Printers

Lock projects for Royal Caribbean, Disney, Norwegian, Celebrity, Virgin, HAL Cruise Lines.

NTT DATA, Pembroke Pines, Florida

December 2022 To January 2023

Digital Key I.T. Solutions

Responsible for updating firmware on guest room locks

Hardware/Software Services

Traveling to different client locations

Work Independently, managing 4-5 electronic tablets

Troubleshoot devices and guest room key-locks

Gold Coast Technologies, Boca Raton, Florida

June 2022 To November 2022

I.T. Solutions

Help Desk Service Support II

Konica Minolta

Field Service Technician

Troubleshoot Service Calls

Replaced Main Board

Customers Service

Hardware/Software Services

A Management, Dania Beach, Florida

October 2021 to June 2022

●Marketing Account Manager

●Direct Business Verizon Home Sales

●Direct Business door to door sales

●Customer service

●High Energy, Be Direct

●Ability to sales pitch

●Ability to manage a office with 25-30 people

I.T Solutions/HP, Miami, Florida

June 2021 to August 2021

●Field Service Technician

●Install, Configure all HP and Lexmark Devices

●Help Desk

●Attend to dispatch calls and follow up the dispatch procedures

●Analyze any technical issues related to computer systems, hardware, and software

●recognize, research, isolate, resolve, and follow-up on problems

●Handle all administrative aspects within the time limit

●Provide feedback that includes customer information and usage reports for the printer

●Maintain a positive relationship with the customers

Precision Document Solutions, Carrollton, Texas

December 2018 to December 2020

●Field Service Engineer/ IT Technician/ Printer Solution Specialist

●Help Desk

●Diagnose, troubleshoot, and solved printer issues at client offices

●Responsible for servicing all New York City hospitals

●Responsible for servicing all contracted devices in Dallas, TX

●Serviced Fax and Copy Machines

●Experienced with Xerox, HP, Canon and Lexmark devices

EDUCATION

Mohawk Valley College May 2016

Utica, New York

●Associates Degree - Basic Electronics

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