Melissa LaRoque

***** *. ******* ******

Sugar Creek, MO 64054 United States

Mobile: 816-***-**** - Ext:

Email: ad2f2d@r.postjobfree.com

Availability:

Job Type: Permanent, Temporary, Term, Seasonal, Telework Work Schedule: Part-Time,

Desired locations:

United States - MO - East Kansas

City,Independence, Remote

Work Experience:

Internal Revenue Service

333 W. Pershing Road

Kansas City, MO 64133 United States

11/2015 - Present

Salary: 22.49 USD Per Hour

Hours per week: 40

Contact Representitve

Duties, Accomplishments and Related Skills:

Accounts Management Customer service representative Position Started at $15.50/hour and I am now making $29.06 / hour. IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.

•Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic Position is a call center environment, and/or face-to-face contact;

•Addressing a wide range of issues/problems that require unique solutions;

•Applying the tax code to assist taxpayers in understanding and meeting their tax responsibilities;

•Securing, analyzing and protecting sensitive personal and financial information;

•Making determinations and using sound judgment to resolve taxpayer disputes and delinquency issues; And

•Developing, analyzing and evaluating information involving the research of computerized records by accessing multiple online/database systems. Supervisor: RC Smith 816-***-****)

Okay to contact this Supervisor: Yes

Internal Revenue Service

333 W. Pershing Road

Kansas City, MO 64108 United States

01/2015 - 06/2015

Salary: 28,553.00 USD Per Year

Hours per week: 40

Series: 0512 Pay Plan: GS Grade: 0405

This a time-limited appointment or temporary promotion Tax Examining Clerk (This is a federal job)

Duties, Accomplishments and Related Skills:

•Providing assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through internal computer systems, accounting records, telephone contact, IRS officials or other agencies;

•Took corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds;

•Refer possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position Supervisor: Rhonda Payne (816-***-****)

Okay to contact this Supervisor: Yes

Internal Revenue Service

333 Pershing

kansas city, MO 64108 United States

01/2014 - 11/2014

Salary: 14.71 USD Per Hour

Hours per week: 40

Clerk oa (raivs)

Duties, Accomplishments and Related Skills:

The duties of a clerk oa in the raivs dept include address verification of tax payer, inputting third party's requests for prior tax forms 1040,record of account,account transcripts,w2,bk1,1099 and sending them within a 24 hour time frame of date requested, making copies of original request and completing forms 13873-i and 13873-b by including reasoning of rejecting the request by correspondence if the tax payers name, social, or address doesn't match what is currently in the system. All while meeting expected volume of 55.3 years an hour Supervisor: la bledsoe 816-***-****)

Okay to contact this Supervisor: Yes

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https://www.usajobs.gov/Applicant/ProfileDashboard/Resumes 01/03/2024 Internal Revenue Service

333 W. Pershing Ave

Kansas City, MO 64108 United States

03/2013 - 05/2013

Salary: 13.41 USD Per Hour

Hours per week: 40

Series: 0592 Pay Plan: GS Grade: gs04

This a time-limited appointment or temporary promotion Tax Examining Clerk (This is a federal job)

Duties, Accomplishments and Related Skills:

As a Tax Examiner in Code and Edit I responded to taxpayer initiated inquiries. I resolved taxpayer inquiries by researching pertinent tax data through IDRS and accounting records, IRS officials. Additionally, I analyzed and resolved tax processing problems, specifically with the Form 1040A. I referred possible violations of tax law, cases requiring examination, and cases requiring legal determinations of the tax code to the appropriate functions.

Supervisor: Chris Bair 816-***-****)

Okay to contact this Supervisor: Yes

Usa 800

9808 e 66th terrace

Kansas City, MO 64133 United States

01/2008 - 09/2010

Salary: 10.00 USD Per Hour

Hours per week: 40

Customer service representative

Duties, Accomplishments and Related Skills:

As a customer service representative I answered phones in timely manner and provided customer support either via telephone assistance or internet chat,helping resolve any technical difficulties. I searched the computer database for cell phone coverage in the customers area of residence. I also placed orders for the customer,and input the customers data having to be able to ship the ptoducts to them. Supervisor: Caleb Foreman 818-***-****)

Okay to contact this Supervisor: Yes

Babies r Us

14450 E. 40hwy

Independence, MO United States

03/2008 - 08/2008

Salary: 9.00 USD Per Hour

Hours per week: 40

Customer service representative /baby registry consultant Duties, Accomplishments and Related Skills:

As a customer service representative I answered telephones providing excellent customer service and registered parents to be for baby showers,and also assisted in creating the baby registeries . As a baby registry consultant/customer service representative I often researched the computer database for registeries for families and friends of the parents to be and products that have been already bought. Supervisor: ty 816-***-****)

Okay to contact this Supervisor: Yes

Education:

House of Heavilin cosmetology college Blue springs, MO United States Technical or Occupational Certificate 06/2011

Major: cosmetology

Relevant Coursework, Licenses and Certifications:

2years completed college between house of heavilin cosmetology college and independence college of cosmetology. From 2009 -2010 William Chrisman High School Independence, MO United States High School or equivalent 05/2004

Credits Earned: 27

References:

Name Employer Title Phone Email

Amanda cauthen Lighting Roofing Owner 337-***-****

Name Employer Title Phone Email

Dawn Wesley IRS Accounts Management 1-417-***-****

JaRon Coffey Amazon Order Packer 816-***-****

01/03/2024

Contact this candidate