Data Entry Customer Service

Eric Hadnot

Houston, TX C: 936-***-**** E: *********@*****.***

Summary

To obtain a position with a reputable company that will enable me to utilize my vast years of customer service and leadership training.

Skills

Social Media Marketing/Management

Public Relations

Email Marketing

Management

Typing 45 wpm, Data Entry, Microsoft Office, Customer Support

advertising and sales, CRM, Customer Support, Data Entry, Email, image, marketing, marketing and management, Marketing/Management, Microsoft Office, profit, Public Relations, sales, scheduling, script, supervision, Typing 45 wpm, website

Experience

MUSIC DIRECTOR/ORGANIST 09/2017 to Current

Goodwill Baptist Church - Lufkin, TX

Responsible for overseeing church music band.

Also responsible for assisting the Minister of Music with overall supervision of church music ministry.

E-COMMERCE/SHIPPING SPECIALIST 06/2016 to Current

Goodwill Industries - Lufkin, Tx

Responsible for pulling items daily for listing and/or re-listing

Assist in sorting, identifying, and preparing items for photography

Responsible for shipment of sold items

Respond to daily emails concerning online orders or other products and services

Assist with other related tasks as assigned by the E-Commerce Manager

CUSTOMER SERVICE REP/SALES 06/2014 to 05/2016

JOURNEY EDUCATION - Dallas, TX

Answer inbound calls assisting customers with website orders.

Respond to daily emails providing sales and services.

Handled business disputes and collections.

Assist area sales representatives with online advertising and sales.

SR. RETENTION SPECIALIST 02/2011 to 05/2014

MONITRONICS INTERNATIONAL - Dallas, TX

Retained consumer alarm monitoring memberships through utilization of sales tools and techniques.

Logged all calls daily into membership computer system.

Addressed consumer needs and how continued outlined memberships would help to fulfill those needs.

Adhered to previously approved script during calls.

As a lead, responsibilities also consisted of handling escalated calls and the scheduling of lunches and breaks for fellow team members.

Education and Training

Angelina College - Lufkin, TX, United States

Music Education

Activities and Honors

ACTS FELLOWSHIP INTERNATIONAL - National Music Director

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