Project Manager Management

ANDREW STAMP

Ivoryton, CT ***** 336-***-**** ********@*****.***

SELECTED PROFESSIONAL EXPERIENCE

LeafFilter Gutter Protection, Cromwell, CT November 2021 – November 2023 Project Manager Service Department

● Managed 10 Service Technicians and two offices (most mange one) leading to a 96% service satisfaction rate and two Gold Leaf Service Awards (Gold Leaf Service awards are for the top 10% of offices)

● Performed quarterly technician reviews ensuring a high service standards and the newest techniques and methodologies were being employed in the field. These changes led to the fewest return services companywide and lowered return service percentage to 6% vs the average of 19%.

● Oversaw onsite activities, managing diverse teams of contractors and subcontractors to achieve high job completion efficiency and streamlined processes. These process controls resulted in 50% less service calls.

● Developed and maintained strong client relationships through clear communication and regular project updates. This approach not only secured the NE Region Service award for 2023, but also reduced the number of unfunded jobs by 10%

● Utilized advanced project management software to track project progress, allocate resources effectively and provide timely reports to corporate leadership. (CRM, Microsoft Excel, Concur, Percipio, etc)

● Saw increased productivity and efficiency with service technicians by coordinating routes to and from office, taking into consideration each technician's strengths and abilities. Service per day capability went from 10 services per day with two technicians to 50 per day with 10 technicians USA Navy, Everett, WA February 2018 – November 2021 Master Training Specialist/Naval Instructor

● Led 15 Radar Tactical Technician/Operator Qualification classes and taught over 100 students ensuring an 80% pass rate compared to the base average of 70%

● Performed annual, formal course reviews on five Radar Tactical Technician/Operator Qualification courses ensuring relevancy and that the newest material was added to the courses

● Gave consultation to over 20 students to ensure that they were on track to move forward and any questions relating to their future in the Navy were answered USA Navy Yokosuka, Japan February 2013 – February 2018 Lead AEGIS Radar System (SPY-1B/D) Technician

● Oversaw and directed a group of eight technicians that handled all issues related to radar and weapons systems as the Work Center Supervisor

● Troubleshot over 300 issues for the radar system ensuring 100% radar uptime during tactical situations

● Led 500+ operations during combat system and equipment tests and evaluations as Combat Systems Officer of the Watch

● Managed reporting of 13 divisions and 300+ sailors as the assistant maintenance and material management coordinator and performed audits to ensure processes were being followed and quality levels were 95% or above

● Served as main consultant on new weapon’s system implementation upgrade ensuring a smooth 3-month transition between the old and new weapon’s system for the ship

● Oversaw 23 combat systems technicians and the maintenance process as the Area Supervisor Awards and Recognition

● Awarded Navy & Marine Corps Achievement Medals for demonstrating exceptional leadership and management

● Awarded NE Region Service Award 2023

● Awarded Gold Leaf Service Award in 2022 and 2023 ADDITIONAL

Clearance Level: Secret

Skills: Project Management, Program Design, People Management, Radar Technician, System Implementation Interests: Cooking, Weight Lifting

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