Customer Service Learning Center

Summary

Reliable candidate ready to take on challenges using problem solving and task prioritization skills to help team succeed. Excellent verbal and written communicator. Good at troubleshooting problems and building successful solutions. Experience

Across the Universe, Inc New Port Richey, FL

Driver 11/2020 - 11/2022

Drove mentally disabled adults from their home to a learning center and then back home again. Operated mechanical moving equipment safely. Maintained vehicle to prevent breakdowns and malfunctions. Resolved customer issues to prevent dissatisfaction.

Bank of America Tampa, FL

Research Specialist 10/2009 - 01/2020

Investigated daily incoming research and adjustment inquiries. Handled all cases in compliance with bank and industry regulations. Managed Risk and Estate Service Operations by performing account protection maintenance. Citigroup Hagerstown, MD

Billing Dispute Representative 11/1991 - 10/2009 Resolved billing problems using successful communication with involved parties. Communicated with customers to provide account information. Researched discrepancies and applied analytical approach to tracing and resolving billing challenges. Skills

Customer service, Communication skills, Time management, Self motivated, Conflict Resolution, Documentation review Education

Herndon High School Herndon, VA

General Studies 05/1972

Stephen Burgess

727-***-**** ********************@*****.*** Port Richey, FL 34668

Contact this candidate