Customer Service Representative

C: 309-***-**** E: **************@*****.***

Dione M. Gordon

Highly capable leader with experience in achieving on-time, on-budget, and on-spec project completions. Able to merge customer and business partner needs to meet project deliverables. Seeking to apply strategic and tactical analysis that utilizes a blend of critical thinking and creativity in developing top-line and bottom-line solutions.

Education

Lincoln College Bloomington, Illinois May 2015

Bachelor of Science in Business Administration, Business Management

Professional Experience

Liberty Mutual Insurance Plano, Texas January 2023 – October 2023

Senior Claims Adjuster

Responsible for corresponding with all parities to gather information to support or contest losses

Demonstrate active listening skills through effective use of questions, reflection, and empathy

Identify and communicate potential coverage and underwriting concerns to multiple business partners

Kemper Dallas, Texas November 2021 – January 2023

Auto Liability Adjuster

Investigating, evaluating, and settling auto insurance claims

Confer with legal counsel, government officials, other insurance companies and repair facilities to resolve claims to completion

Coordinate team building activities, engage in discussions regarding policy and procedures, serve as a resource to new hires

The Home Depot Normal, Illinois July 2019 – October 2021

Front-end Supervisor

Responsible for direct leadership and management of 20+ associates in the customer focused areas of the store

Recruitment responsibility including interviews; drug screen; new hire orientation and conflict resolution plan and action

Oversee cashier and lot associate employees to ensure excellent customer service is provided to customers

State Farm Insurance Company Normal, Illinois July 2013 – December 2020

Claim Specialist

Analyze and investigate auto accidents, determine liability. Liaison between insurance carriers, repair, and rental companies

Served as the team lead to new associates; responsible for scheduling and real-time staffing; safety ambassador; and maintained policy updates in database

Ensure that claims are not fraudulent, determine if the insured’s policy covers the claimed loss

Advocate BroMenn Medical Center Normal, Illinois April 2018 – July 2013

Lead Medical Records Analyst

Assemble, analyze, and evaluate patient medical records for completion and compliance

Collaborated with medical staff to review and audit process changes

Developed employee recognition program

Analytical Skills

Team Building and Leadership

Supervisor and Management Fundamentals

Problem Solving

Communication

Community Involvement

Sigma Gamma Rho Sorority, Inc. Bloomington-Normal, Illinois April 2015 - Present

Prep and deliver meals to families in need

Collect school supplies for at risk and community youth

Coordination and organization of scholarship drives and highway cleanup

Jack and Jill of America, Inc. Bloomington-Normal, Illinois May 2017 - May 2020

Served as the Teen Sponsor

Served as the Foundation Chair

Coordinate leadership, educational, social, and societal activities for growth and development, managed fundraising activities, ticket sales, budgets, and advertisement

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