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Cybersecurity Analyst Customer Service

Location:
New York, NY
Salary:
40,000
Posted:
January 03, 2024

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Resume:

Filzah Kalim

Cybersecurity analyst

** ******** **, *** ******, United States, 08857

732-***-****

ad2exs@r.postjobfree.com

Professional summary

Career change into cybersecurity. Knowledgeable about cybersecurity analyst with a background in penetration testing and threat intelligence. Proficient in identifying and mitigating security threats, conducting risk assessments, and implementing security controls. Strong analytical thinker with excellent communication skills. Adaptable and able to thrive in fast-paced and ever-changing environments.

Employment history

GENERAL GASTROENTEROLOGY DR. SINGHVI ENDOSCOPY TECHNICIAN/NURSE/MEDICAL RECEPTION EAST BRUNSWICK, NJ

JUN, 2017 - Present

• Assisted doctors with operating procedures

• Assisted patients with physical and mental problems

• Trained in CPR

• Developed and maintained the schedule and Microsoft Word and Excel for billing purposes

• Maintained the cleanliness and functionality of endoscopy equipment

• Greeted and checked in patients, collected personal, medical, and insurance information

• Scheduled, rescheduled, and verified patient appointments

• Coordinated physician schedules and maintained patient flow

• Used MDR software to manage patient records and files

• Reinforced and upheld patient confidentiality as required by HIPAA and clinic

• Worked at General Gastroenterology Dr. Singhvi in the Medical Equipment market

• Trained CPR and developed and maintained the schedule and Microsoft Word and Excel for billing purposes

• Assist in the maintenance and cleaning of endoscopy equipment to ensure proper function and safety

• Ensure compliance with all regulatory requirements, including HIPAA, for patient privacy and confidentiality.

• Conduct thorough and accurate documentation of patient medical history, symptoms, and vital signs, ensuring that all information is properly recorded and maintained in patient records

• Provide assistance during endoscopic procedures to ensure patient comfort and safety

• Coordinate with healthcare providers, insurance companies, and patients to ensure timely and accurate billing and reimbursement

• Maintain a high level of professionalism and ethical standards in all interactions with patients, colleagues, and staff members

• Provide education and support to patients and their families regarding the endoscopic procedures, including pre-procedure instructions, post-procedure care, and potential risks and complications.

Target Sale associates Manalapan NJ

Oct, 2015 - Present

• Develop and maintain strong relationships with customers to drive repeat sales and customer loyalty.

• Develop and maintain in-depth knowledge of all products and services offered by Target, including new and upcoming releases, to provide accurate information and assistance to customers.

• Collaborate with team members to achieve sales targets and provide excellent customer service.

• Provide exceptional customer service and resolve customer complaints or concerns in a timely and satisfactory manner.

• Identify and recommend strategies to attract new customers and increase sales, such as implementing promotional campaigns or offering exclusive discounts

• Identify opportunities for upselling and cross-selling to increase sales revenue

• Analyze sales data and performance metrics to identify trends and opportunities for improvement in sales strategies and customer satisfaction.

Newark beth isreal hospital Phlebotomist Newark NJ

Nov, 2023 - Present

• Identify and report any equipment or supply issues to ensure efficient and effective phlebotomy procedures.

• Implement effective infection control measures in the phlebotomy department to prevent the spread of diseases and ensure the safety of patients and staff.

• Maintain a clean and organized work area to promote a safe and efficient phlebotomy environment.

• Provide compassionate and professional patient care during phlebotomy procedures, ensuring a positive experience for patients.

• Accurately label and document collected specimens to ensure proper identification and tracking throughout the laboratory workflow.

• Effectively communicate and collaborate with healthcare professionals in other departments to ensure coordinated patient care and accurate test results.

• Assist in the training and mentoring of new phlebotomy staff to ensure high-quality service and adherence to hospital policies and procedures.

Education

GOOGLE COURSERA, Online CERTIFIED IN CYBERSECURITY PROFESSIONAL

May, 2023 - Oct, 2023

the protection to defend internet-connected devices and services from malicious attacks by hackers, spammers, and cybercriminals

E&S ACADEMY CERTIFIED IN PHLEBOTOMY TECHNICIAN

BERKELEY COLLEGE, Woodbridge NJ BACHELOR OF SCIENCE IN CRIMINAL JUSTICE

Sep, 2011 - Apr, 2015

Skills

Programming

Network Security

Linux Line-Command

Security Frameworks, Controls, Design Principle

Incident Response

Risk Analysis

Cloud Implementation and Management

Thread Knowledge

Logical Troubleshooting and Reasoning

Security Awareness

Cyber Threats

Security Policies

Security Auditing

Data Privacy

Vulnerability Assessment

Malware Analysis

Firewall Configuration

SIEM Implementation

Identity and Access Management

Cyber Defense

Security Incident Handling

Risk Management

Information Security

Security Operations

Network Monitoring

Cybersecurity Strategy

Security Risk Assessment

Security Incident Response

Languages

Urdu (Proficient)

Hindi (Proficient)

Hobbies

I love photography and landscape hiking.



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