Customer Service Social Media

Victoria Park

281-***-**** Katy, TX ***** ***********@*****.***

www.linkedin.com/in/victoria-park-b86308221

EDUCATION

C. T. Bauer College of Business, University of Houston, Texas Bachelor of Business Administration in Marketing Management December 2023

SKILLS

-Computer; Windows, Microsoft Office

-Dreamstime software

-Strong Communication Skills

-Solving issues and building customer relationships -Coordinating Events

-Competency and Thoroughness - Leadership; Management, Organization, Detail Oriented

-Analytical Aptitude - Creativity; thinking outside the box

-Work well under pressure -Cash handling

EXPERIENCE

American First National Bank- Compliance December 2023 - Current Area of Responsibility:

· Conducting self-assessments and preparing written reports

· Perform follow up reviews of previous findings to ensure corrective action

· Review regulatory changes to ensure in-depth understanding impact on business units

· Research compliance matters and issues for departments, management, and make recommendations

· Participating in compliance review of new and updated products, services, systems, and processes

· Assists with the implementation of new and updated consumer regulations and laws

· Help with review of marketing material developed or modified

· Perform other job related duties or special projects as assigned American First National Bank-Teller/ New Account January 2022 - November 2023 Area of Responsibility:

· Deposits and withdraws

· Customer Service

· RegCC Hold

· Change Orders

· Issue Cashier check

· Scan proof works

Houston Granite & Marble Center: (Spring Internship) January 2023 - April 2023 Sales Representative/Marketing

Area of Responsibility:

· Posting Material on Social Media

· Customer Service

· Brand Contact: Nation Wide

· Negotiation

· Scheduling

· Filing paperwork

The Cellar Door, Katy, Texas March 2017–March 2022 Event Coordinator/Planner

Area of responsibility was to greet the guest and make it the best experience once they walked through our door. I’ve gotten the opportunity to be educated on wine, and how business works from the front end of the restaurant to the back office. Also, different points of view from understanding how to communicate and make the guest feel comfortable.

· Trained and supervised new hires

· Recognized for highest customer service

Area of Responsibilities:

· Setting up events

· Closing/ Wrapping up events

· Selling Merchandise

· Selling Promotion Items

· Assisting in Customer service and colleagues

American First National Bank-Loan/Marketing assistant (Summer Internship) July-August 2020 Loan Operations/Marketing Department

Area of responsibilities:

Loan Operations:

· Loan Advance/ Capital Injection

· Account Maintenance

· Maintained Loan Memorandum with account holders

· Build relationship with account holders

Marketing:

· Responsible for 2021 Calendar Creation start to finish

· Designed and Implemented Company’s Thank you/ Birthday Cards

· Created digital advertisement for out of state branches HONORS AND AWARDS

Dean’s List:

Fall 2020, Spring 2021, Fall 2021, Spring 2022, Fall 2022, Spring 2023, Fall 2023

Contact this candidate