JEROD BROWN

Pittsburgh, PA *****

412-***-**** - ad2evz@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS

Good communication skills

Excellent written and oral

communication

Complaint resolution

Report preparation

Shipping procedures understanding

Creative problem solving

Strategic sales knowledge

Warehousing functions

Order picking and processing

Equipment operation

Safety standards and protocols

WORK HISTORY

04/2019 to 01/2023 Delivery Driver

Amazon – Sewickley, PA

Loaded truck and properly secured items to prevent damage for deliveries. Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Operated vehicle safely in highly congested areas with no traffic violations. Kept detailed mileage and fuel reports to track overall fuel costs. Completed on-time deliveries by choosing best and most efficient routes. Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

02/2015 to 06/2016 Security Guard

Securitas Security Services – Pittsburgh, PA

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Patrolled and monitored premises in company vehicle, on bicycle, and by foot. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

EDUCATION

06/2010 High School Diploma

Peabody High School - Pittsburgh, PA