Customer Service Senior Manager
Resume:
Nancy Palumbo
Winter Haven, FL *****
Senior Manager/Professional Customer Service
Professional Summary
A highly Experienced and dedicated Professional customer service Senior Manager with over 30 years in the retail industry. Skills include strong dedication to helping customer resolve issues and cultivating a positive image of the company. Ability to listen attentively, solve problems quickly and efficiently. Excellent managerial skills such as leading a team with purpose and guiding and mentoring individuals to help reach set goals. Skills and Competencies
• Leadership and Management
• Excellent communication skills
• Problem solving
• Active listening
• Adaptability in fast pace environment
Walmart, Winter Haven, FL
Online Grocery Delivery- November 2023-Present
• Actively exceeding daily goals by 40%.
• Accountable for online order filling and delivery
• Stocking and re-filling of items
• Prepping and organizing our customers grocery orders
• Fast-paced environment and requirement to meet daily quotas. Door Dash, Winter Haven, FL- July 2019-Present
• Follows safety rules to keep clean driving record with no accidents or incidents.
• Delivers goods and services to customers on time and in excellent condition.
• Utilized GPS to optimize routes and continuously meet estimated delivery times,
• Communicate with customer to keep them up to date with their order. Victoria’s Secret, Lakeland, FL- 2004-2011
Team Lead Manager
• Responsible for meeting daily sales goals with regard to store Credit Cards and setting team goals.
• Supporting the sales, marketing, and brand strategies.
• Provided training for new employees
• Responsible for re-stocking and filling of merchandise. Publix Supermarket, Lakeland, FL-1990-2002
Department Manager
• Engaged and worked with outside vendors
• Provided premier customer service, including greeting customers and answering their questions.
• Weighed and scanned products
• Accepts payment and provides change when appropriate
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