Rasheed Bankole

765-***-**** • ad2etr@r.postjobfree.com • Camby, IN 46113

Passionate IT Technician proudly offering over one years' experience in system upgrades, hardware monitoring and performance improvements. A perceptive professional with knowledge in system repairs and the installation of network components. Skilled in task prioritization and troubleshooting with exceptional insight into computer security and tasked with implementing firewalls, VPNs and anti-malware technologies. A diligent employee with expertise upgrading networks, software and hardware. Ready for a new position that involves troubleshooting and issue resolution in the IT environment. Summary

Skills • Service now and Active directory

• Application Installations

• Debugging

• Hardware Installation

• Troubleshooting and Diagnostics

• Network Repairs and Maintenance

• Computer Systems Installation

• Data Backups

• Technical Support

• Network Security Management

• Technical Troubleshooting

• Software Management

• Virus Protection

• User Support

• Network Administration

• System Updates

12/2023 - Current

IT Technician, Radial, Avon, IN

01/2020 - 09/2023

Network Administrator, Vodacom South Africa

Experience

• Installed and configured hardware, software, systems, networks, printers, and scanners. Troubleshot system issues related to network connectivity, software installation and configuration, printing.

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• Assisted with the deployment of new applications and updates to existing applications.

• Resolved hardware issues including replacing parts as necessary.

• Managed inventory of IT assets such as laptops, desktops, servers and peripherals.

• Tracked service requests through a ticketing system such as Service Now.

• Installed and performed minor repairs to hardware, software or peripheral equipment.

• Maintained user accounts in Active Directory and Exchange Server environments. Installed, configured, upgraded and troubleshot hardware components such as PCs and printers.

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Configured and maintained routers, switches, firewalls, wireless networks and other network devices.

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Provided technical support for local area networks, wide area networks and Internet connections.

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• Installed and supported hardware and software for desktops, servers and printers.

• Uploaded, configured and managed antivirus detection software and email applications.

• Supported various operating systems and server technologies.

• Monitored system upgrades, patches and new configurations. 01/2019 - 12/2019

IT Support Specialist, FNB Bank South Africa

12/2014 - 06/2015

Sale Representative, AJITECH TRADING, South Africa

• Provided technical support to user via phone, email, and remote access.

• Configured workstations, networks, printers for end users.

• Installed software applications as requested by customers.

• Diagnosed system malfunctions and provided troubleshooting assistance.

• Performed regular maintenance checks on computer hardware components.

• Monitored system performance to ensure optimal operations.

• Responded promptly to service requests from staff members.

• Coordinated with vendors for repairs or replacement of defective equipment.

• Installed and supported desktop software titles and add-ons. Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.

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Developed and maintained relationships with existing clients to ensure customer satisfaction.

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• Conducted market research to identify potential customers and their needs.

• Organized client visits, presentations, product demonstrations and trade shows.

• Maintained accurate records of all sales and prospecting activities.

• Generated new sales leads through cold calling and networking activities. Bachelor Of Science, Computer Science

Education And Fountain University, Osogbo, Osun State, Nigeria Training

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