Medical Assistant Customer Service
Resume:
Rita Thrash
Certified Clinical Medical Assistant
Fredericksburg, VA 22401
**********@*****.***
Highly motivated Medical Assistant seeking a rewarding position where I can enhance my current skills and gain new experience and knowledge while maximizing the efficiency of the facility. Offers strong knowledge of patient care tasks along with clerical acumen.
Work Experience
Customer Service Representative
Alorica Calling Center - Fredericksburg, VA
July 2022 to May 2023
• Assisted customers with a warm and professional attitude
• Managed customer accounts
• Handled emails, inbound calls, and outbound calls
• Handled billing issues and order inquiries
• Processed customer transactions, payments and refunds
• Assisted customers with questions
Certified Medical Assistant
Allergy Partners - Fredericksburg, VA
November 2018 to January 2023
Perform skin tests, PFTs, Immunotherapy injections for treatment of asthma, skin conditions and allergy symptoms. Triage patients, obtain vital signs, enter medical history. Perform rapid Covid-19 antigen nasal swabs.
Provided patient education when needed.
Ensure all related reports, labs and information is filed and available in patients’ medical records prior to their appointment.
Keep exam rooms stocked with necessary supplies
Answer nurse calls and messages from patients/physicians/pharmacy All other duties as assigned
Certified Medical Assistant
Community Care Clinic - King George, VA
October 2014 to October 2018
Triage patients, obtain vital signs, obtain medical history from patients enter updated information in the electronic medical records. Perform several medical procedures with the direction of an physician, under the supervision of a nurse practitioner, perform venipuncture and specimen collections, EKG, health assessment screening and visual acuity exams, administer injections (IM, Sub-q, ID), sterilization and sanitation procedures, patient education and a host of other duties as requested.
Education
Associate of Arts & Science in General Studies degree-Pre-BSN
Germanna Community College - Fredericksburg, VA
August 2021 to Present
Certified Medical Assistant in Health Care
Career Training Solutions - Fredericksburg, VA
2014 to 2014
Medical terminology knowledge, Extremely organized, Proficient with EHR(EClinicals Works), Understands medical procedures, ICD-10(9) coding knowledge, Multitasking skills, Documentation of procedures, Attention to detail, Outstanding interpersonal skills, Obtains Vitals,Computer proficient- Microsoft Word, Office, Excel and Power Point.
Certifications and Licenses
Certified Clinical Medical Assistant
December 2014 to March 2024
National Healtcareer Association
CPR
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