Human Resources Customer Service
Resume:
CURRICULUM VITAE – GABRIEL BOAMAH KUSI
Date of birth
Sex
2ND DECEMBER, 1985
MALE
Citizenship
Ghanaian
Address
Cell phone
Family Chapel International, P.O. Box 4243, Kumasi, Ghana
******@*****.***
Education
2017 to 2018
2011 – 2013
M.Sc. Monitoring and Evaluation, Christian Service University College, Kumasi, Ghana.
B.Ba. Human Resources Management, Christian Service University College, Kumasi, Ghana.
2006 – 2009
2000 - 2003
HND Secretaryship and management studies, Kumasi Technical University, Kumasi, Ghana.
West African School Certificate, Ghana Armed Forces Technical Secondary school Kumasi.
Employment record
07/2021-DATE
08/2015 – 07-2021
04/2014- 04/2015
11/2013 -12/2014
08/2011 - 09/2013
10/2010-
07/2011
06/2007- 08/2007
RECOVERY EXECUTIVE
DUTIES
Monitors the arrears and Portfolio at Risk (PAR) and take appropriate steps with the branches involved to reduce
Prepares and submits a Report on monitoring activities and the resultant outcome to the Sector Team Lead
Follows-up on clients whose loan defaults have been written off and takes steps to recover or collect all such loans.
Monitors loans above the given threshold for assigned portfolios to predict the loan performance and as a basis for avoiding defaults or write-offs.
Creates and maintains an up-to-date database of loan defaults and repayments
Monitors actual repayments against agreed repayment schedule to ensure the client loan performs without further default
Engages and visits clients to follow-up and recover the loans in the portfolio at risk (PAR) 60 days Plus category
Identify, locate and make contact with defaulters and apply the appropriate strategies available to maintain the required level of loan quality.
Assesses the defaulters’ environment and situation and devises the appropriate strategies to recover the
Credit Executive, Republic Bank group. Suame branch, Kumasi, Ghana.
Duties
Market the loan products to potential client
Appraises client loan application and submit to line manager for further review.
Ensure loan applications are completed and correctly filled out
Develops and manages customer relationships to ensure retention and growth of market share.
Provide advisory service to both loan and savings customers.
Educates clients on loan conditions, documentation management and repayment.
Verifies the information provided by client and folder is kept under secure storage
Monitor loan performance so as to ensure on-time recovery.
Carries out client visit to check on activities and ensure timely repayments.
Follow-up on late repayment to avoid write-off
Prepare and submit report covering the portifolio.
Customer Service Officer, Republic Bank group, Suame branch, Kumasi, Ghana.
Duties
Essential Duties and Responsibilities:
Customer Service Management.
Assists customers with the account opening process and educates them on the products and product requirements.
Cross-selling of products to walk-in clients.
Carries out account follow-up activities and documentation for reactivation and inactive accounts.
Acts as the telephonist and receptionist for the branch operation.
Teller, Standard Chartered Bank, Happer Road, Kumasi
Teller, Merchant Bank, Bantama, Kumasi, Ghana.
Duties
Receive cash and cheque deposit.
Check and verifies information on deposit and withdrawal slips.
Count and check for counterfeit.
Cross-selling of products to walk-in clients
Customer Care Officer, Access Bank Ghana Limited, Suame branch, Kumasi.
Essential Duties and Responsibilities:
Customer Service Management
Assists customers with the account opening process and educates them on the products and product requirements
Cross-selling of products to walk-in clients
Carries out account follow-up activities and documentation for reactivation and inactive accounts
Acts as the telephonist and receptionist for the branch operation
Administrative Assistant, College of Engineering, Kwame Nkrumah University of Science and Technology. Kumasi, Ghana.
Internship, Administrative Assistant, Health Insurance Office, Komfo Anokye Teaching Hospital. Kumasi, Ghana.
Relevant Seminars / Workshops attended
02/2020 Credit Monitoring and proper credit analysis workshop, Republic Bank at Narpo hotel, Achimota, Accra.
10/2019 Know your customer and customer due diligence training, Republic Bank at Asokwa branch.
11/2019 Anti-Money Laundering (AML) and fraud detecting training, Republic bank at Suame branch.
12/2019 Operational Risk and Fraud Prevention training, Republic Bank at Suame branch
12/2019 Customer Care and Relationship Management training, Republic bank Suame branch.
Technical skills:
Personal Skills:
and Competence
Language Skills:
Organizational Skills:and Competence
Personal Interests:
Social Survey Research Skills; Proficiency with SPSS; Microsoft Word; Excel; PowerPoint Presentation, Data base software.
Good Team Player, Good Interpersonal Skills, Fast Learner, Dedicated
Fluency in English
I have been able to train four customer service staff at HFC Boafo who are now doing very well.
I was among the team who made Access bank Suame branch made their first profit.
I was able to build my own portfolio as a credit officer with little training and ended two years with 0% PAR in a row.
Ever since I worked at various banks my integrity has never been questioned anywhere.
Going to the gym, Playing and watching football, reading, travelling to tourist sites, singing.
REFERENCES
Nii Armah Hammond,
Branch Manager
Merchant Bank Ghana Limited Bantam Branch
********@********.***
Mr. Bernard Owusu Boampong,
Assistant College Registrar College of Engineering,
KNUST.
Tel: 024*******.
Ms Diana Adu-Danquah
Legal Practioner, Asante- Krobea,Sekyere and Associates
Adum, Kumasi, Ghana.
Tel: 024*******/020*******
Contact this candidate