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Customer Service Associate

Location:
Raleigh, NC
Posted:
January 03, 2024

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Resume:

Britney Miles

Raleigh NC *****

919-***-**** ad2em6@r.postjobfree.com

profile

A significant record of success for well-defined customer service skills with the capacity to identify and align customers’ needs. Recognized for multi-tasking with accuracy and efficiency. Looking to continue to utilize work experience to contribute to the success of UNC Health Care. Looking to further enhance my skills and develop more through UNC.

WORK Experience

UNC Rex Rehab, Raleigh NC September, 2021-Jan, 2023

Food Service Associate

Assists with tray preparation and/or delivery and works to ensure tray accuracy, adherence to special diets and customer service

Assists with tray preparation during meal service hours.

Delivers food trays or nourishments to patient's rooms or nursing units.

Clean and sanitize kitchen equipment, utensils and work areas, including dish room. Washes dishes by hand or by machine.

Maintains compliance with JCAHO, State Health Department, and OSHA regarding on-going required job training and health standards.

Assists with early and late food tray deliveries in a timely manner.

UNC HealthCare Hospital, Chapel Hill NC October, 2018-Sept, 2021

Dietary Assistant

Assists with food preparation in any of the following areas bake shop, salad unit, vegetable prep, cook's unit, bulk and between meal nourishments. Assists with tray preparation during meal service hours.

Carries items from storeroom to kitchen and transfers food to appropriate areas.

Communicates with patients regarding their diets as requested by a Dietetic Technician or Clinical Dietitian.

Delivers and picks up menus for patients receiving modified and regular diets. Assists patients in completing their individual menus

Delivers food trays and nourishments to patients. Records snack information in computerized system. Assists with early and late food tray deliveries in a timely manner. Assists with dirty food tray removal from nursing units.

Enters menu, snack, room and related information into computerized system updates production tallies. Prints meal tickets.

Maintains compliance with JCAHO, State Health Department, and OSHA regarding on-going required job training and health standards. Uses proper protocol to prevent contamination.

Performs quality assurance activities such as monitoring Satisfaction Surveys.

Universal Family Medicine May 2019- January 2021

●Answer Phone calls

●Check patients in/out for appointments

●Schedule Appointments

United States Postal Service, Durham NC January, 2016 - February, 2017

City carrier assistant

●Delivering Mail

●Delivering Packages

KFC Taco Bell, Pittsboro NC February 2013- March 2014

Drive Thru worker

Line Cook

Increasing Childcare & Development Center, Raleigh NC August, 2014 - June, 2016

Assistant Teacher/ Van Driver

●Help the teacher with weekly lesson plans

●Picking kids up from home making sure they got to daycare

Education

Needham B Broughton High, Raleigh NC August, 2009

High School Diploma



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