Security Officer Customer Service
Resume:
VANSH
*************@*****.***
SUMMARY
Post Graduate Diploma in Project Management and experience in Customer service. Position as a security professional to work directly with management and Guests toward their best experience and safety with the opportunity for growth and development.
SKILLS
•Leadership
•Excellent customer service.
•Problem-solving
•Attention to detail
•Communication &listening skills
•Computer proficiency
•Customer Oriented
•Good typing speed (55wpm)
EDUCATION
Post Graduate Diploma in Project Management
KEYSTONE COLLEGE
Relevant course work: Personnel Management, Professional Communication, Business Management,, Marketing.
Basic Security Training Licences
EXPERIENCE
1) VALUE VILLAGE
•Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
•Worked flexible schedule and extra shifts to meet business needs
•Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
•Provided positive first impressions to welcome existing, new and potential customers.
•Helped customers locate products and checked store systems for merchandise at other sites.
•Increased sales by offering advice on purchases and promoting additional products.
2) GUARDTECH Security officer (September-October,2023)
•Utilize critical thinking in maintaining personal space with the patient while remaining at an appropriate distance from the patient(s) to intervene if there are any changes in the patient or the environment.
•Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
•Checked and verified photo identification prior to granting facility access.
•Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
•Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints.
3) VALUE VILLAGE Cashier (August-September, 2023)
•Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
•Worked closely with the shift manager to solve problems and handle customer concerns.
•Worked flexible schedule and extra shifts to meet business needs.
•Helped customers complete purchases, locate items and join reward programs.
•Answered questions about store policies and addressed customer concerns.
•Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
4) AHA INDIAN PARADISE (July-August,2023)
•Reviewed resumes for possible candidate and qualified their credentials through pre interviewing.
•Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
•Resolved customer issues for front-line and departments throughout the store by employing strong operations knowledge and problem-solving abilities.
•Modeled outstanding customer service and held the cashier team accountable for consistently delivering expert support.
•Backed up cashiers and customer service employees on questions such as rules on refund and in-satisfaction.
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