Brampton, ONL*P 437-***-**** ad2ei6@r.postjobfree.com

SIMRANJEET KAUR

PROFESSIONAL Dedicated and systematic customs specialist with service-oriented support of local and

SUMMARY international customers. Team-minded, dependable and tech-savvy. Ready to bring 2 years of

experience international logistics.

SKILLS * Data Entry © Paperwork Processing * Data collection

* Call Management * Scheduling * Call Attendings

WORK HISTORY

CUSTOMS SPECIALIST 08/2022 to 10/2023

Sigma Taxes, York, ON

* was working over there as a person who maintained all CRA files of the customers and call

them if there was a query by our Sigma tax team.

* Handled customer inquiries and suggestions courteously and professionally.

* Actively listened to customers, handled concerns quickly, and escalated major issues to the

supervisor.

* Answered a constant flow of customer calls with minimal wait times.

* Answered customer telephone calls promptly to avoid on-hold wait times.

CUSTOMER SERVICE REPRESENTATIVE 02/2022 to 08/2022

Access Personnel Resources, Etobicoke

* Help the person in the application, who came over there in search of a job.

* The main role of that company was to make worker cheques according to their working

hours.

* Offered advice and assistance to customers, paying attention to special needs or wants.

* Responded to customer requests for products, services, and company information.

* Clarified customer issues and determined the root cause of problems to resolve product or

service complaints.

* Processed customer service orders promptly to increase customer satisfaction.

EDUCATION

Lambton College of Applied Arts And Technology, York, ON

Computer Programming, Expected in 04/2024

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