Pavitra Ajay

San Antonio, Texas • +1-832-***-**** • ad2ehf@r.postjobfree.com • linkedin.com/in/pavitraajay/ Research Operations Program Manager

An accomplished professional with 10+ years experience in Primary/secondary research. Proficient in ensuring compliance with data protection regulations. Providing 50% enhanced user experiences, driving over 60 successful diverse projects and initiatives in 3 months. Well versed in providing actionable insights for data driven decision-making.

WORK EXPERIENCE

Course5 Intelligence and Synaxis Corporation - • Remote • Full-time • 03/2022 - 09/2023 Contractor to Microsoft Corporation

Business Operations Program Manager

• Managed UX research tools such as Qualtrics, dScout, UserTesting and licensing for 300 users across multiple verticals.

• Serve as a primary point of contact for supplier engagement for panel recruiting and inclusive research and facilitate onboarding of the supplier company

• Supported the dynamic Compass Copilot team with over 100 companies and onboard 100 customers to the program in 2 months.

• Key Achievements: Streamlined a primary research tool dashboard used by 150 researchers across Microsoft.

• Key Achievements: Increased Operational efficiency for tool management by 50% having a quick turnaround time of up to 1 hour

• Key Achievements: Procure and manage research tool licenses for 25 teams across the organization resulting in a 50% increase in delivering research studies.

• Key Acheivements: Onboarded 150 researchers during Fiscal year change to facilitate time sensitive research projects impacting business growth by 25%. Zachry Construction Corporation • 06/2019 - 12/2021 Data Analyst

• Audit construction projects and analyze data quantitatively and from an operation standpoint, reporting to the Director of Cost control to achieve a good performance factor rating.

• Manage the analytical tool SAP Analytics Cloud to transition report generation from manual to automated.

• Create and maintain project and cost codes for uniformity across projects.

• Key Achievements Successfully streamlined over 2000 reports in the company database for easy access.

• Key Achievements Created Dashboards for different teams, particularly helping equipment utilization to increase by 20%.

• Key Achievements Report generation to show the use of active equipment which in turn resulted in 15% cost savings for the company

ANSR Source Pvt Ltd • Bangalore, India • Full-time • 03/2023 - 09/2023 Content and Project Development Firm serving the higher education industry Senior Research Analyst

• Performed market research to provide insights about daily trends in the higher education industry.

• Provided insights on leveraging the readership base by conducting research on learning modes and methods.

• Key Achievements - Produced monthly newsletters through researching current trends resulting in a 20% increase in readership.

• Key Achievements - Initiated and led a transition of reports and newsletters from paper-based to digital in the first 2 months.

Course5 Intellligence • 09/2011 - 06/2013

Market research firm driving digital transformation through Research analytics and AI. Senior Research Analyst

• Analyzed customer data through social media and delivered actionable insights and comprehensive market intelligence to the Director

• Analyzed customer data to uncover insights to improve customer experience.

• Summarized Key findings into strong data stories and deliverables.

• Performed a social media analysis for a major laptop manufacturer against its competitors delivered positive and negative sentiments and actionable insights.

• Key Achievements Created an awareness about social media analysis for new clients and created proposals thereby adding more clients to the business.

• Key Achievements : Team member award that won the best market research agency providing social media insights in the first 9 months of employment. Crescendant Inc. • 06/2010 - 06/2011

A web infrastructure support company that helps clients architect build and support data through data centers or managed hosting.

Marketing And Business Development Associate

• Created marketing strategy and collateral and provided lead to attract prospective clients to the company's offerings.

• Employed a target market strategy for revenue generation and sales and marketing collateral.

• Created a go to market strategy using LinkedIn Jigsaw and social media.

• Key achievements Conducted a marketing campaign with over 100 existing clients on their thoughts about moving data from Data centers to the cloud with a 10% response rate. EDUCATION

Mba

University Of Texas At Arlington • 08/2008 - 08/2010 Bachelor Of Engineering

Visveswaraiah Technological University • 08/2003 - 06/2007 VOLUNTEERING & LEADERSHIP

Ile Bahia and Capoeira Luanda San Antonio

Board Member • San Antonio, Texas

• Serving as a board member for Ile Bahia, a non-profit organization.

• Mentoring and coaching elementary school students

• Actively involved in fundraising efforts and providing financial support. SKILLS

Business Operation, Customer Experience, Market Research, Operational Analytics, Power BI, Qualtrics Software, Research Management, Qualtrics, UserTesting

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