ad2eh7@r.postjobfree.com 949-***-****

Frevisse Blussette Capindo

Professional and enthusiastic server with over a year of experience delivering first-class service to dining patrons. Upbeat energy, confidence, and attentiveness have earned praise both from employers and customers alike, along with my ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining dining and food industry standards, while enhancing the positive reputation of the dining establishment. In addition, with exceptional experience in customer service and technical support enhancing overall performance. Experience

Customer Service Manager Logitech - Irvine

August 2023 – Present

• Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution.

• Set a clear mission and deploy strategies focused towards that mission, and develop service procedures, policies, and customer service quality assurance.

• Keep accurate records and document customer service actions and discussions

• Analyse statistics and compile accurate reports.

• Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment by providing constructive feedback or coaching.

Server Miles Square Golf Course

May 2023- September 2023

• Knowledge of the menu, with the ability to make suggestions and engage with customers in a friendly manner. Take food and drink orders from customers accurately with a positive attitude. Enter orders into POS for transmittal to kitchen staff. In addition, help food preparation staff when necessary.

• Make cocktails or serve drinks with alcohol

• Serve the patrons their food and drink orders in a timely manner, and ensure customers are happy. Prepare checks that itemize total meal costs and sales taxes, and collect payments from tables.

Server Polly’s Pies – Santa Ana

March 2023- August 2023

• Knowledge of the menu, with the ability to make suggestions and engage with customers in a friendly manner. Take food and drink orders from customers accurately with a positive attitude. Enter orders into POS for transmittal to kitchen staff. In addition, help food preparation staff when necessary.

• Make cocktails or serve drinks with alcohol

• Serve the patrons their food and drink orders in a timely manner, and ensure customers are happy. Prepare checks that itemize total meal costs and sales taxes, and collect payments from tables.

Territory Sales Lead Manager Outsourced Licensee Network Incorporation November 2021- July 2022

• Established full-scale sales operation on the territory assigned; duties included organizing worksheets, training newly hired representatives, developing a database, implementing strategic marketing and sales goals leading a team of 5-8 people.

• Met with property decision-makers or owners daily. Identified and analyzed their goals based on their delivery preference, and entry system or security protocols. Supervised the installation of the Key Ring device on their properties and coordinated replacements with existing customers. Successfully improved the efficiency and safety of the packages delivered by Amazon to meet customer satisfaction. Customer Service and Tech Support Representative StreetStrider International, HB July 2020 – October 2021

• Handled 60-90+ calls and sent 30+ emails daily via the Zendesk platform; duties included signing up new customers, retrieving customer data, presenting relevant product information, canceling services, placing orders, and financing applications.

• Assisted with shipment problems and coordinated with the shipping carrier/s. Provided tips or coached the customers on how to use the StreetStrider effectively and get the most health benefits out of it. Diagnosis and assistance with technical issues of the unit. Server Ruby’s Diner, Huntington Beach Pier

July 2019 – August 2020

• Knowledge of the menu, with the ability to make suggestions and engage with customers in a friendly manner. Take food and drink orders from customers accurately with a positive attitude. Enter orders into POS for transmittal to kitchen staff. In addition, help food preparation staff when necessary.

• Serve the patrons their food and drink orders in a timely manner, and ensure customers are happy. Prepare checks that itemize total meal costs and sales taxes, and collect payments from tables.

Call Center Representative MediaMix365, Santa Ana September 2018 – June 2019

• Handled 150-200+ inbound calls from warm leads daily with duties including signing up new customers, qualifying homeowners for various Solar Energy and Home Improvement products, utilizing the software tool to find the best match, processing complimentary quotes, and connecting them to the assigned Solar company. Technical Support Representative Teleperformance - Makati City, Philippines January 2016 – March 2017

• Handled inbound calls from AT&T Cellular and DirectTV customers experiencing technical issues. Upsold “Protection Plans” to provide better warranties. Addressed and resolved client billing issues.

• Processed orders for pay-per-view shows and promotional channel packages or bundles. Also led a team of 12 technical support representatives by answering technical-related questions, alternative solutions, and handling customer care. Hostess/Server/Cashier/Pantry Jollibee – SaveMore Nagtahan, Manila, Philippines March 2015 – February 2016

• Greet customers at the door in a happy and cheerful manner. Take orders from customers waiting in the long line to the point of sale. Ensure seated customers waiting on the tables are served with order/s in a timely manner. Buss tables and maintaining a clean station. Helped assemble to-go orders.

• Follow through with the called orders from the frontline. Prep ready to eat and hot foods from the bain-marie in the pantry station. Monitoring inventory and call-in in any lacking ingredients to the kitchen cook. Endorse a clean and well-stocked station to the next crew.

Education

Fullerton College - Fullerton, CA College of Architecture National University – Manila, Philippines College of Architecture Alternative Learning School – Escalante, Negros Occidental, Philippines High School Certifications

California Food Handler’s Card

California RBS and Alcohol Server Certification

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