LJ Lynn Jelm

Coal City, IL ***** 815-***-**** ad2egg@r.postjobfree.com

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PROFESSIONAL

SUMMARY

I love customer service and making conversation and connecting with them. Am a team player and help co workers with anything they need . My work record is a long term and enjoyable and I miss my people interacting with retired status. My work ethic is to always bring my a-game and work my shifts as scheduled with few call off days.

SKILLS Regulatory Compliance

Rapid 10-Key Data Entry

Vault Security

10-Key Touch

WORK HISTORY SENIOR LEAD TELLER ASSOCIATE BANKER 06/1985 to 08/2023 Chase Bank Morris Il

Managed daily bank operations by processing customer transactions and providing exceptional customer service.

Mentored and trained new tellers on bank procedures and customer service standards.

Recognized and prevented fraudulent activities and suspicious transactions.

Answered inquiries regarding checking and savings accounts and other related products.

Replenished ATM funds in empty canisters prior to validation process. Introduced customers to other bank team members to help meet financial needs.

Identified potential needs through observation, questioning, and listening. Created teller schedule to keep weekly and weekend shifts properly staffed.

Mentored newly hired team members on appropriate responses to patron questions.

Investigated and promptly resolved issues with patron accounts. Maintained friendly and professional customer interactions. Assisted customers with banking needs and inquiries. Counted, verified and handled bank deposits and armored car transactions.

Processed wide variety of retail banking transactions for personal and commercial customers.

Executed wire transfers, stop payments and account transfers. EDUCATION Diploma General 06/1983

Plainfield High Central School, Plainfield Il, Commercial St Plainfield Il